Ford India — Ford Ecosport diesel Titanium SUV

Address:	560016
Website:	www.india.ford.com

This is regarding complaint number (Ford India –[protected].
This is a case of a severe self-drive accident took place in Madhya Pradesh( Sagar District, HighWay) on 9th Jan-2015, around 3P.M. where the car hit a path hole on the highway and met a severe accident due to the tyre burst in the impact and caused the new Ford Ecosport (Registration No: KA-03-MV-0061) lost balance and car turns right side and hit severely a curb, pavement edge of the highway, followed by the Car then jumped to the other side of the highway and straight fall under a 30~ft dried bridge.

In all these severe incidents the car got damaged ( 90%), but the faulty fitted airbag did not open and caused severe permanent injuries to self and co-passenger( both were having seat belt-ON, during the drive). The injuries to both myself and my wife( co-passenger) has impacted our life to extreme bad side and have been suffering and struggling since then with conditions like… was not able to work at office due to injury impact and got fired at job place and unemployed since last 2 months, my wife is still not able to do regular house hold activities( being a housewife, this is the basic minimum work she has to take care) and taking rest at her mom’s place, forcing a husband, wife and a baby to stay separately since last 6 months and so on…. My happy family life is disturbed completely and How bad can be a situation come in one’s life? I’m really sorry to say I’m suffering to this extreme condition in my life due to the faulty airbags fitted in the new ford Ecosport car. If the airbags were opened as per the expected functioning, we would not have been hurt to this extreme and our life would not have been disturbed to such extent.

I’ve tried to communicate to Ford India and the follow-up happened for 8 months, but no support from Ford india. I’m now setup my mind to take this case to next level at Consumer court and challenge Ford India for the poor fittings in the high end SUV cars and not following the general safety measures, which is causing fatal life injuries to customers who trust the Ford brand and spend their hard earn money to buy high end SUV cars.

This is a case of negligence in addressing customer pain points and not following safety standards in the high-end SUVs and poor fitting of the car's safety equipment.