Ford — Poor service and bad way of communication passing

Address:

Jalandhar, Punjab

Myself Ashwani sharma, writing this from jalandhar from where I bought your esteemed car Ford Figo on 17/06/2010 PB-8BQ6635 from Bhagat Ford, A B Motors Pvt Ltd, Jalandhar. Whenever my service is due I directly go to your authorised service centre, and as per the problem was communicated to your agency team, I had done with my car service. Every time I found some fishy voice in car or any other technical problem which I experienced during driving, I always tells this to your service centre employees, and they said we have correct and checked it thorough. Now I went there for accident insurance on 17/01/2015, on the same day I again told them that my gear is becoming noisy, kindly check, the same has been communicated to them before also in last service. Without getting notice of the problem they are very urgent to pursue the bill, and on 23/1/2015 they told us that your car mechanical parts that I don't know in technical language are of no use, which have to be change. Now let me tell, when I had asked them about the same problem in previous services they always said its ok, and they are very urgent to give the bill and ask for payment, if they are very sure about the problems and thoroughly checked I might not face this problem. The service is so much pathetic that the manager never go through the risk analyst to avoid any further problem. This kind of response will make your sale down, as myself as a government employee, started telling everyone not to buy any ford car. Lastly if I found any bad response while dealing with me, I will go to consumer court for the claim which I have to bear this time extra because of only bad technical knowledge of your service team.