Ford — Talera ford pune - horrible customer service. Ford ecosport giving problems after just 4500 km.

Address:

Pune, Maharashtra

I bought my Ford Ecosport from TALERA FORD, Pune, which has only been driven for 4500 KM in a year. It has been giving me a number of problems due to which I don't feel like driving it. I gave my car for servicing to TALERA FORD, Wagholi, Pune, informing about the issues, and I was told that the Clutch Plate has burnt marks and that I would have to Pay INR. 10000/- to get it fixed and the damage is being classified as coming from wear and tear of the car. I was told that this will not be covered under Warranty. Moreover, I was accused of driving the car by pressing clutch partially.

Can someone please tell me how a 4500 KM driven car is being classified as worn and torn?

To provide some history about my driving experience, I am a driver with a 100% clean history of driving cars for 13 years. I have owned Suzuki & Toyota cars, and have driven cars for over 100, 000 KMs and none of my previously owned/ driven cars have faced any such problems. I have been driving cars both in India & the US for no problems at all.

With this track record, they are telling me that I don’t know how to press the clutch while driving ?

Following are the issues with the car:
- The car gives me a very poor fuel economy in the range of 8 KM/litre in city conditions. Sometimes even in the range of 7.5 KM/litre.
- The car has pick up problems in the initial gears, especially the second gear.
- It lacks the power from what is expected from a 1500 cc car, and it is extremely sluggish while trying to climb a flyover or after a speed breaker.
- The suspension of the car isn't that great either.
- The Microsoft Sync feature is very faulty, where it fails to recognize the voice.

With all these problems, I don't feel like driving this car for which I have paid approx. Rs. 10 lakh, which gets proven with the fact that I have only driven this for 4500 Km in one year. With only this mileage on the car, I am being told that the clutch problem is coming due to wear & tear of the car.

Similar problems were even quoted at the time of first service at the end of 3 months of owning the car, but without any improvement.

More Details on how a Customer is treated at Talera Ford Service Centre at Wagholi, Pune:

After constant follow up from my end, it took Talera Ford 4 days to tell me the problem is in the clutch plate via an email, when at the time of submitting the car, I was told they would revert back to me in 3 hours. The job card they gave me mentioned clearly that at max they would revert within 24 hours, and it took them 4 days. Their service manager Mr. Milind Varale stopped answering & returning my calls. When I visited them on the 5th day, the service manager was not available. When I asked for details of the dealer head or the regional head, they refused to share any details.

As a customer I am feeling cheated and extremely frustrated with my car being stuck at their service centre. Hence, approaching the Indian Consumer Complaint Board with the hope that Ford India will take cognizance of this and will give the customer at least some respect.

Thanks,
Munish Malik
Pune