[Resolved]  Fortis Healthcare — Wrong Information/harassment

Address:

Bangalore, Karnataka

Hi I am daughter of a CGHS beneficiary(Pensioner) and have undergone the following at Fortis Banerghata. 1)My Dad was diagnosed with Hemoroids and was suggested surgery. I checked the list of hospitals and chose Banerghata for Surgery. 2)I called up Fortis Banerghata three weeks back around 20th December and confirmed the procedure for the CGHS empanelled patients. I spoke to Ms Suma/Rafique and was told on phone that the patient has to be shown in OPD at own cost and then only surgery cost would be given to CGHS patient. 3)I stay in VNPura which is 24 kms from Banerghata Road but had good faith in Fortis hence I chose the Fortis Banergata for operation and got the CGHS Surgery letter issued in the last week of December. This letter had mention of Hemroids. This was 3rd time I called them. 4)On 9th Jan I took my father and went to OPD where doctor suggested colonoscopy, It was told that around 3000 rupees for colonoscopy would be charged. AS I decided to get surgery done in Fortis I dint go anywhere and spent around 4K(3k+other charges like consultation fee for the entire process). I have spoken to Ms Suma Personally on 9th Jan and she looked into the letter and said that the charges for surgery would be reimbursed only but not colonoscopy and other treatment process. I believed her and then did the colonoscopy done on 9th Jan Itself. After the reports were given the surgery was confirmed by Doctor on 10th Jan when I came again to show the reports of My father then the doctor said they have stopped the CGHS patients and we have to pay for surgery. After lots of confusion and their internal talks I went to Admin again and asked Suma and also Rafique. It was told on 10th Jan that they had stopped the services as govt pays less money so they want payment only for surgery. Its highly surprising that on 9th Jan and before whenever I had called them they never said what they told on 10th. It was a clear intention of extracting money from a Pensioner who was in extreme need of treatment in such a cunning and harassing way. Why did not Suma tell me that they have stopped the services on 9th January?? What happened that they refused to give me in written about what they spoke? Mr Rafique said that as far as decision from Mr Narayanmurthy they had shown doors to us. Not only this It was made clear that Govt of India Letter(CGHS) holds no value for them . I have 2 complaints here 1) Obvious Misinformation by Ms Suma (Admin Fortis hospital) on 9th January 2) Disregard of Govt allotted letter. Can u please reply me and shall I expect an explanation on the above??