Free Charge — Payment not reached to idea operator

Address:	Navsari, Gujarat, 396445
Website:	www.freecharge.in

I had paid my bill on 6 feb 2016 of rs 831 and my order id is FCMA[protected]. as per free charge info payment has been done successfully but as per idea operator they have not received the payment yet. i m trying to reach free charge customer care operator since last two days but they are not giving me a answer related to my question . i got a worst service from free charge.will u make my solution as early as possible. my postpaid number is [protected]