[Resolved] Free Charge — Recharge | |||
I recharged for 36 for my idea no[protected] on a benefit for 36=36 . The transaction was complete and my money was taken from bank .I have mailed the customer support via mail ([protected]@free charge ) but I only got replied via computer /pre recorded msg and I have been doing the same mail business thrice a week i[censored] want them mail me I will send them too .free charge guys are not ethical to refund or recharge the same such shame ticket no 3859647 Was this information helpful? | |||
Jul 29, 2016 Complaint marked as Resolved Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint. Verified Support Jun 27, 2016 Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer,
Thank you for writing in!
We understand that you require some assistance with your recent transaction. However, we are unable to trace your transaction with the given mobile as it consist of only nine numbers.
In order for us to address your concern, kindly provide us the following details.
1.Email ID registered with FreeCharge
2.Recharged Number
3.Order ID
4.Date of transaction
5.Recharge amount
We appreciate your co-operation.
Do write to us with the mentioned details to [protected]@freecharge.com and we assure you to resolve the query at the earliest.
Happy FreeCharging,
Customer Success Team
www.freecharge.com
| |||
 1 Comment | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
34%
Complaints
2441
Pending
0
Resolved
828
+91 12 4433 0000
Vaibhav Chambers, Unit No. 2A, 2nd Floor, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra, India - 400051
Please share your Idea mobile number and alternate contact details, we will have the issue checked and call you to discuss. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.
Thanks & Regards,
Customer Care, Idea Cellular