FreeCharge — Cyber fraud

Address:	Mumbai City, Maharashtra
Website:	www.consumercomplaints.in

1. Ondate I made a consumer complaint on https://www.consumercomplaints.in regarding refund of Rs 1950/- for which I had not taken treatment from mydentist, clinic, shop no 1, sector 3, at sanpada, navi Mumbai 400703, vide enclosed complaint dt 29.04-2016.

2. After filling this complaint today, within 20-25 minutes I got call from Mob no 91-[protected] ( ( mob Reg., Bihar India ) that he is from mydentist office at Bandra, Mumbai and since I had filled the complaint for refund, he want to process for refund and to conform that money is paid from my ATM card. He had asked my SBI ATM card no, initially I denied it. He then replied, in absence of ATM details, he is unable to arrange refund.

3. Ultimately convincing me he got my ATM details and advised me to keep my mob open, so that I can get the transfer of refunds by SMS. Meanwhile he was continuing speaking to me and keeps me asking do I got some message. After few minutes he had asked me to close present mob SIM and open other mob SIM no, as there is some problem with the present SIM card as it taking to-long for transaction. Then I got suspicious and switched-off my phone.

4. At 12.46 I got the message “ Thanks for using SBI debit Card no 459xx8317 for a purchase worth Rs 7425/- on POS FREECHARGE73422 at www.ACCOUNT REECHARGETXN #[protected].” IN FACT NO SUCH PURCHASING IS MADE BY ME. It seems the caller from Mob No 91-[protected], fraudulently he did this, after getting details of my ATM cards.

5. Eventually, it has been confirm from the entry in my SBI a/c pass book that somebody on 03.05.2016 had used my ATM card for Rs 7425/- as mentioned in above para no 4. Thereafter I blocked my SBI ATM card visiting at SBI Branch at Sanpada.

6. I hereby request you to investigate in the matter and do all needful to catch and book the culprit under the appropriate law for such fraud.

7. Kindly keep me inform with the action taken in the matter. THANKS.

Satish Jeswani
[protected]