Freecharge Payment Technologies / FreeCharge.in

[Resolved] Freecharge Payment Technologies / Freecharge.in — Airtel recharge unsuccessful

GauravDangle

from Mumbai, Maharashtra

Address:	400051
Website:	www.freecharge.in

My freecharge email Id is [protected]@yahoo.co.in; mobile no. [protected]

I had Rs. 75 balance in my Freecharge a/c. Accordingly, I recharge one of my Airtel number ([protected]) on October 22, 2016 via my freecharge a/c, for Rs. 50 /-

Above amount Rs. 50 deducted from balance but I never received recharge on my Airtel number. Now, my balance in freecharge a/c is Rs. 25 and this particular transaction shows successful.

I want this recharge to be done as soon as possible or want my balance back in freecharge a/c.

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Nov 23, 2016

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

Oct 23, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Gaurav,

Thank you for writing in!

We regret for the delay for your recent transaction.

As per our records the transaction (order ID FCVA[protected]) is successful against the operator ID 00000, however there are a few exceptional cases where the operator reverses a transaction status after 48 hours from the time of the transaction.

The final status update from the operator’s end may take 1-2 days at times. We are, however, constantly working with the operators to reduce this time delay and will automatically reverse the money to your FreeCharge Credits if the transaction fails.

Appreciate your patience & co-operation

Do write to us for any further queries.