Freecharge Payment Technologies / Freecharge.in — Dupe/Misleading Information on Freecharge App for recharging

Address:700039
Website:FREECHARGE

I have emailed to Freecharge, to refund my moneny because information provided over the Freecharge Apps, plans were misleading and incorrect. In other words it was duped information due to which I landed up with paying for incorrect recharge. (No where it was mentioned that its a promo offer, no disclaimer while recharging, neither it mentioned any validity, nor promo balance - screenshot attached).

However, Freecharge is saying its a Promo Offer which you have recharge. I have recharged it because of misleading/duped information on the FREECHARGE apps. FREECHARGE is trying to make money by giving misleading information about the recharge plans which is obviously unethical mean of business.

I hope Consumer Forum would be assisting me with this issue.

Emailed to Freecharge (Complaints):
Hi Freecharge Team,

I have been using Freecharge for recharging talktime by relying on the recharge information provided on the freecharge plans for the telecom operators.

I have recharge today a TATA DOCOMO number at 21-Sep-2016 01:08 am by checking the TATA DOCOMO plans for Rs.88 with validity null and TALKTIME value INR100 as mentioned in the FREECHARGE APPS (screenshot attached). But there was nothing mentioned regarding the validity neither I receive any disclaimer while recharging.

After the recharge, I found this is only for 10 days. Hence, I was into impression that it has no validity. By recharging with Rs.88 I will get Talktime of INR100 because there is nothing mentioned about the validity.

I would request you to kindly refund my money into my FREECHARGE and also the Promo Balance which I have used while recharging it.


Transaction Details are mentioned below:
RS.50 (Balance deducted from Freecharge Wallet)
FCVA[protected]
21-SEP-2016 01:10 AM

RS.38 (Balance deducted from my Bank Account)
FCVA[protected]
21-SEP-2016 01:08 AM


I always prefer to recharge TATA DOCOMO number with Rs.80 which gives my main talktime of Rs.80 with no validity. But due to incorrect information provided by FREECHARGE on the Recharge Plans I was duped.

Kindly refund my money.
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