Freecharge Payment Technologies / FreeCharge.in

[Resolved] Freecharge Payment Technologies / Freecharge.in — Electricity Bill Fraud

RashmiJaiswal

from Pune, Maharashtra

Address:

411027

Hi,

I had paid electricity bill of Rs. 7250 through freecharge using one coupon code 100FC which promises 100% cashback, now I am facing two issues, :-

1. The electricity bill is still not reflected even after 3 days of bill payment. I have following details:
ORDER ID: FCEA[protected],

Consumer Number :[protected]
Their customer support number is either not valid or always busy, hence just waste of time.
The money is deducted from my account and still not paid according to the site.

2. The coupon code is just fraud case.

Please let me know if I am getting back my amount or if the bill will be paid as the due date is nearing and 7250 is not a small amount for me.

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Oct 10, 2016

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

Sep 08, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer,

Thank you for writing us!

We sincerely apologize for the inconvenience that might have caused to you.

We would like to inform you that your cash back has been processed successfully as per T&C.For your more information kindly refer the T&C mentioned below:

T&Cs:
Valid on successful Recharges/Bill Payments done till 15th September 2016. Applicable for New users only.
No Minimum Recharge/bill payment amount. Max cashback of Rs.55.
100FC Promocode has to be applied to avail cashback offer.
Valid only Once per New User/Credit/Debit Card/Mobile Number.
Valid on credit/debit card transactions only.
Cashback will be credited to your Freecharge Wallet which can be redeemed within 185 days from date of credit and is non-transferable.
Not Valid for Add Cash Transactions and transactions done via Netbanking & Freecharge Balance.
Offer not valid on virtual cards and International Cards which are issued outside India.
Offer not valid for Airtel transactions (Postpaid/ Prepaid/ DTH/Landline).
Offer valid on FreeCharge App, Web & mWeb.
We reserve the right to end/modify any or all offers at our discretion without any prior notice.
For all other queries please email [protected]@freecharge.com.
We reserve the right to restrict cashback for any account with suspicious behavior or invalid details/credentials. Freecharge has the right to ask for documents to prove his/her identity for any account.

We certainly understand the need for a human voice to share/discuss your concerns.

We are sorry to let you know that currently we do not have a customer care number.

However, please be assured that our support via email is no less than speaking to someone. You will be pleased to know that we provide 24/7 support and you can expect the same kind of service as you would, while talking to someone over the phone.

Thank you for writing in!

We regret for the inconvenience caused during your recent transaction with us (order ID FCEA[protected]).

As per our records the transaction was successful and the service provider has confirmed the same with the reference ID FRC[protected]. In case the payment is not updated in service provider portal, the payment will be updated in your next bill.

Alternatively, you can also contact the service provider to confirm the same by providing the reference ID FRC[protected].

Please feel free to reach out to us if you have any further queries.

Happy FreeCharging,
Customer Success Team