Freecharge Payment Technologies / Freecharge.in — Freecharge : recharge pending

Website:

freecharge.in

I paid 395/- from freecharge, transaction is successfull, but its still pending from last 2 days, they told to refund it within 3 hours if recharge isnt done, but still its pending, i tried to contact them but every time they reply with same content just copy pasting each time on email, toll free no is also busy. They even dont reply on email, they are such a frustating service. This is my first time bad experience with freecharge. The same had done to me with paytm as well, but they just provided the best service as they can, where freecharge really fails. They even dont picking up the phone. On freecharge website they show transaction is pending, but they replied me that the transaction i sucessfull, even 395/- is also withdrawn from account. This shows the double standards of this stupid website. I am providing the screenshots of both the messages. Really need to improve freecharge.in
Order id: fcva[protected]