[Resolved] Freecharge Payment Technologies / Freecharge.in — Money deducted from bank but not loaded in freecharge wallet | |||||
Hi, On 20th nov I was adding 2000 rs to my freecharge wallet. While doing this transaction I got an error as Sorry unable to process request, while the money was deducted from my bank account. I also spoke to my bank and as per them transaction is successful at their end. BUT freecharge is claiming that they didnt receive it. Its already been a week no proper solution. I want my money back. Was this information helpful? | |||||
May 10, 2017 Complaint marked as Resolved Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint. Verified Support Nov 29, 2016 Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer, Thank you for writing in! We understand that you require some assistance with your recent transaction. However, we are unable to trace your transaction details on our system. In order for us to address your concern, kindly provide us the following details. -Email ID registered with FreeCharge -Order ID -Date of transaction We appreciate your co-operation. Do write to us with the mentioned details at [protected]@freecharge.in for any further queries! | |||||
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+91 12 4433 0000
Vaibhav Chambers, Unit No. 2A, 2nd Floor, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra, India - 400051
I have already sent an email at [protected]@freecharge.
The transaction date is 20th November.
The order id did not get generated as it gave an error o[censored]nable to process request, but I do have my bank transaction id.