Freecharge Payment Technologies / FreeCharge.in

[Resolved] Freecharge Payment Technologies / Freecharge.in — Non refund of my money on unsuccessful recharge

Ritesh Vaidya

from Ahmedabad, Gujarat

Address:

Mumbai City, Maharashtra

Yesterday I did one recharge of my BSNL prepaid number using the app of freecharge. The recharge was unsuccessful however my money was deducted from my account.
Now, instead of redepositing the money in my account, the company is keeping my money with themselves in waht is called as wallet.
This is unfair. They should have a system wherein if the recharge is unsuccessful, the mney should be directly refund back to the customer's bank account which is not happening.
I am highly unsatisfied with this and need my money back in my account.
Ritesh Vaidya

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Oct 18, 2016

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

Sep 16, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Ritesh,

Thank you for writing in!

We regret to inform you that your transaction (order ID FCVA[protected]) was unsuccessful. We have refunded Rs.395.0 to your account as FreeCharge Balance against this order, which you can use for your next transaction with FreeCharge.

You can check the balance under the 'Freecharge Balance' tab in your account summary at https://account.freecharge.in/app/wallet/.

We would like to inform you that we are unable to transfer your amount to your respective bank due to security reasons, we are sorry for the inconvenience caused to you.

We appreciate your effort in taking the time to share your valuable feedback with us.

Your feedback is really important to us as we constantly strive towards finding new ways to delight you. We assure you that your feedback will be shared to the appropriate department.

We are glad to have you with us and expect your continuous patronage with FreeCharge.

Please feel free to reach out to us at [protected]@freecharge.com for any further assistance.

We are committed to give the best of our services, shortly you would receive a survey mail, please spare a few minutes to rate us and give your feedback to help us improve.

Happy FreeCharging,
Customer Success Team