Freecharge Payment Technologies / FreeCharge.in

[Resolved] Freecharge Payment Technologies / Freecharge.in — Payment not received

vikesh k Bodar

from Ahmedabad, Gujarat

Address:

Gandhinagar, Gujarat, 382355

Sir/mam,
Today, (11/10/2016) at 08.25 pm. i recharged my vodafone mobile number: [protected]of amount rs. 40/- using online site: freecharge (order id: fcvw[protected]). freecharge is showing failed transaction & money was deducted from my account. i have also attached screenshot of my account.
Order id: fcvw[protected]
Mobile no. :[protected]
Kindly look into my problem & solve it as soon as possible.
Thanking you...
Vikeshkumar k bodar

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Nov 13, 2016

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

Oct 12, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Vikeshkumar,

Thank you for writing in!

We understand that you are worried about the deduction from your account for a recharge that you had initiated.

We regret that the recharge was not processed as the transaction was unsuccessful for the order ID FCVW[protected].

If the payment has been deducted from your bank but has not been forwarded to the payment gateway or FreeCharge then the amount is automatically refunded to your bank account within 5 to 7 business days.

We request you to contact your bank customer support and quote these numbers (PG ID HSM[protected] PG bdk) to know further about the status of the transaction. Please remember that you will have to call bank customer support and not visit the branch for this update.

Some nationalized banks may take more time than conventional time to credit the amount. If your bank is unable to locate the refund with the reference number provided, please dispute the transaction as 'refund not processed'.

They will see a pending refund and will follow the path back to our payment gateway to locate the refund.

We appreciate your patience & co-operation.