[Resolved] Freecharge Payment Technologies / Freecharge.in — Please Refund My Money in my Account | |||||
I recharged on 19-September-2016 by (www.freecharge.in). I wants tol tell you this company deducted my Money and my Recharge was Unsuccessful. On spot I mail to Freecharge he told me that your money return within 5 to 7 days Now time is over today 11th day. till now i did not received any Refund in my bank account. I mail him with My Bank Statement till date also. he saying that he refunded already. I am attaching my Bank Statement screen shot also.Just see and Refund My Balance in my bank account. My Order id:- FCVW[protected] I also contact with my Bank Partner he is saying freecharge did not send any money i am attaching bankpartner email also. We inform you that the payment you made on September 19, 2016 for Rs. 332.00 was successful with thepayment ID / Reference Number. Hence, we request you to co-ordinate with the biller regarding the payment for further clariᒲԁcation if the transaction was unsuccessful we request you to send us a conᒲԁrmation mailfrom the merchant with the below mentioned details to assist you further: Payment Id [protected] Consumer Code[protected] We thank you for giving us an opportunity to be of service to you. Sincerely, Paladugu Sridhar Customer Service Ofᒲԁcer ICICI Bank Limited Please look in screen shot also. Was this information helpful? | |||||
Oct 5, 2016 Complaint marked as Resolved Hello
I got my money in my account. now no need any help you from side. but just i want to give you suggestion that you should need to provide contacts number for voice communication.
Thanks
Shubham Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint. Verified Support Sep 29, 2016 Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer, Thank you for writing in! We understand that you are worried about the refund that you have requested. As per our records payment gateway initiated auto refund of Rs. 332 to your account on[protected] against the order ID FCVW[protected]. Normal turnaround time for the amount to be credited to your bank account is 5-7 bank working days. In case the refund does not reflect in your bank account within the above mentioned turnaround time, kindly send us a copy of your updated bank statement from the date of transaction till date. This will help us follow it up with our payment partner. Please note that any cashback given against promotional offers is non-refundable and will remain as a FreeCharge balance. We appreciate your patience & co-operation! Please feel free to reach out to us if you have any further queries. Happy FreeCharging, Customer Success Team | |||||
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+91 12 4433 0000
Vaibhav Chambers, Unit No. 2A, 2nd Floor, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra, India - 400051
My Order id:- FCVW[protected]