[Resolved]  Freecharge Payment Technologies / Freecharge.in — Please Refund My Money in my Account

Address:Mumbai City, Maharashtra, 201301
Website:www.freecharge.in

I recharged on 19-September-2016 by (www.freecharge.in). I wants tol tell you this company deducted my Money and my Recharge was Unsuccessful. On spot I mail to Freecharge he told me that your money return within 5 to 7 days Now time is over today 11th day. till now i did not received any Refund in my bank account. I mail him with My Bank Statement till date also. he saying that he refunded already. I am attaching my Bank Statement screen shot also.Just see and Refund My Balance in my bank account.

My Order id:- FCVW[protected]

I also contact with my Bank Partner he is saying freecharge did not send any money i am attaching bankpartner email also.

We inform you that the payment you made on September 19, 2016 for Rs. 332.00 was successful with thepayment ID / Reference Number. Hence, we request you to co-ordinate with the biller regarding the payment
for further clariᒲԁcation if the transaction was unsuccessful we request you to send us a conᒲԁrmation mailfrom the merchant with the below mentioned details to assist you further:
Payment Id [protected]
Consumer Code[protected]
We thank you for giving us an opportunity to be of service to you.

Sincerely,
Paladugu Sridhar
Customer Service Ofᒲԁcer
ICICI Bank Limited

Please look in screen shot also.
+2 photos
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Oct 5, 2016
Complaint marked as Resolved 
Hello I got my money in my account. now no need any help you from side. but just i want to give you suggestion that you should need to provide contacts number for voice communication. Thanks Shubham
Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.
Sep 29, 2016
Updated by Shubham_Kushwaha
I recharged on 19-September-2016 . this company deducted my Money and my Recharge was Unsuccessful. On spot I mail to Freecharge he told me that your money return within 5 to 7 days . till now i did not received any Refund in my bank account. I am attaching my Bank Statement screen shot also.Just see and Refund My Money.
id:- FCVW[protected]
Verified Support
Sep 29, 2016
Freecharge Payment Technologies / FreeCharge.in Customer Care's response
Dear Customer,

Thank you for writing in!

We understand that you are worried about the refund that you have requested.

As per our records payment gateway initiated auto refund of Rs. 332 to your account on[protected] against the order ID FCVW[protected].

Normal turnaround time for the amount to be credited to your bank account is 5-7 bank working days. In case the refund does not reflect in your bank account within the above mentioned turnaround time, kindly send us a copy of your updated bank statement from the date of transaction till date.

This will help us follow it up with our payment partner.

Please note that any cashback given against promotional offers is non-refundable and will remain as a FreeCharge balance.

We appreciate your patience & co-operation!

Please feel free to reach out to us if you have any further queries.

Happy FreeCharging,
Customer Success Team
Sep 30, 2016
Updated by Shubham_Kushwaha
Are you blind freecharge I already sent you my Bank Statements. Today is 12th of Day and i did not received my money . shame on you Freecharge you deducted customer money without any reason and not refunding. You are Biggest Liar. I am going to FIR against your company and your Manager also. in Police station or Cyber crime cell. and i also post all your mail on social media.

My Order id:- FCVW[protected]
Oct 03, 2016
Updated by Shubham_Kushwaha
Why you are not refunding my money. Today is Third weak. i did not received my refund back. Please refund me in my bank account or my freecharge wallet.

My Order id:- FCVW[protected]
Complaint comments 

Comments

Freecharge please refund my Money you told me wait till 29 September but today is 3 october. I did not received any refund. Please be serious Refund my money otherwise i will go taking more action against you freecharge. you are making only fool to customer. You deducted my money without any reason. this is not request this is advice for you please refund my money otherwise not good happening for you.

My Order id:- FCVW[protected]

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    Freecharge Payment Technologies / FreeCharge.in Phone
    +91 12 4433 0000
    Freecharge Payment Technologies / FreeCharge.in Address
    Vaibhav Chambers, Unit No. 2A, 2nd Floor, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra, India - 400051
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