[Resolved] Freecharge Payment Technologies / Freecharge.in — Recharge not successful | |||||
Hi My name is ravi i had downloaded one app that is freecharge that is due to payment the recharges in the phones i tried recharge at amount of 1100 rupees but payment is done in my account but the recharge is not done in my phone and i got a message that the payment is done your money will return back in ur account but it is not done do i tried to call customer care but no one is responding i am very much disappointed Was this information helpful? | |||||
Nov 1, 2016 Complaint marked as Resolved Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint. Verified Support Oct 01, 2016 Freecharge Payment Technologies / FreeCharge.in Customer Care's response We regret to inform you that your transaction (order ID FCVC[protected], ) was unsuccessful. We have refunded Rs.549.00to your account as FreeCharge Balance against this order, which you can use for your next transaction with FreeCharge.You can check the balance under the 'Freecharge Balance' tab in your account summary at https://account.freecharge.in/app/wallet/. Verified Support Oct 01, 2016 Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer, Thank you for writing in! We regret for the inconvenience caused to you. As per our records the transaction with the order ID FCVC[protected] and FCVC[protected] was unsuccessful and we have refunded Rs. 1108.00 (Rs.549.00 and Rs.549.00)to your FreeCharge balance. (https://account.freecharge.in/app/wallet/) Further, refunded amount was successfully withdrawn against the order id eD39qIg0QguDud1qndFA7Q(Rs.549.00) and Prh0CwbwQJ6DopETk9faQA(Rs.549.00). You can also check the refund status of your transaction at -https://www.freecharge.in/#!/transactions. Hope this information is helpful. We appreciate your co-operation! Do write to us at [protected]@freecharge.in for any further queries! Happy FreeCharging, Customer Success Team | |||||
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