[Resolved]  Freecharge Payment Technologies / Freecharge.in — Recharge problem with my order id fcvw[protected]

Address:761055

My freecharge email Id [protected]@gmail.com; mobile no. [protected]

I recharge one of my Airtel number ([protected]) on October 25, 2016 via my debit card, for Rs. 140 /-

Above amount Rs. 140 deducted from my bank a/c but I never received recharge on my Airtel number. this particular transaction shows successful.

I want this recharge to be done as soon as possible or want my balance back in freecharge a/c
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Nov 26, 2016
Complaint marked as Resolved 
Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.
Verified Support
Oct 26, 2016
Freecharge Payment Technologies / FreeCharge.in Customer Care's response
Dear Aditya,

Thank you for writing in!

We regret for the delay for your recent transaction.

As per our records the transaction with order ID FCVW[protected] is successful against the operator, however there are a few exceptional cases where the operator reverses a transaction status after 48 hours from the time of the transaction.

The final status update from the operator’s end may take 1-2 days at times. We are, however, constantly working with the operators to reduce this time delay and will automatically reverse the money to your FreeCharge Credits if the transaction fails.

In the meantime, we would request you to check and verify if the below transaction details are correct:

Recharged number:[protected]
Recharged amount and date:Rs.140.00 and[protected]

Appreciate your patience & co-operation

Do write to us at [protected]@freecharge.com for any further queries.
Complaint comments 

Comments

still now the recharge is not done
1.23 october
2.[protected]
3.i rechagered my no.but not got the rechager of rs300
pls refund to freecharger id ([protected]@gmail.com

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