[Resolved] Freecharge Payment Technologies / Freecharge.in — Refund unsuccessful | |||||
I paid electricity bill of rs. 1383 through freecharge using one coupon code fcbill the electricity bill is still not reflected even after 9 dayss of bill payment. I have following details: Order id: fcea[protected] Usc:[protected] Their customer support number is either not valid or always busy, hence just waste of time. The money is deducted from my account and still not paid according to the site. 2. The coupon code is just fraud case. Please let me know if i am getting back my amount 1383 Was this information helpful? | |||||
May 24, 2017 Complaint marked as Resolved Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint. Verified Support Sep 28, 2016 Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Manisha, Thank you for writing in! We understand that you are worried about the refund that you have requested. As per our records payment gateway initiated auto refund of Rs.1383.0 to your account on[protected] against the order ID FCEA[protected]. Normal turnaround time for the amount to be credited to your bank account is 5-7 bank working days. In case the refund does not reflect in your bank account within the above mentioned turnaround time, kindly send us a copy of your updated bank statement from the date of transaction till date. This will help us follow it up with our payment partner. Please note that any cashback given against promotional offers is non-refundable and will remain as a FreeCharge balance. We appreciate your patience & co-operation! Please feel free to reach out to us if you have any further queries. Happy FreeCharging, Customer Success Team www.freecharge.com P.S: To ensure safe on-line transaction, refrain yourself from sharing your account / card information with anyone. | |||||
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+91 12 4433 0000
Vaibhav Chambers, Unit No. 2A, 2nd Floor, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra, India - 400051
Order number:FCEA[protected]
+[protected]
Bank account no:[protected]
USC no:[protected]