[Resolved]  Freecharge.in / Accelyst Solutions — Amount deducted from account but metrocard not get recharged

Address:Mumbai City, Maharashtra, 400051
Website:www.freecharge.in

I did the recharge of Mumbai metro card through https://www.freecharge.in web sites. Amount get deducted from my account but card not get recharged. Find below details of order.
Order Id: FCZW[protected]
Recharge date:[protected]
Card Number: [protected]

I have contacted to[protected] customer care no. But they have not pick up the phone.
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Apr 29, 2016
Complaint marked as Resolved 
Amount get credited in Metro card. The problem was after recharging card we have to refresh our card in metro card recharge machine. That process was not displayed during transaction.
Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.
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Amount get credited in Metro card. The problem was after recharging card we have to refresh our card in metro card recharge machine. That process was not displayed during transaction.

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