[Resolved] Freecharge.in / Accelyst Solutions — Refund not successful | |||||
I did a recharge of 250rs. for my airtel number. as the balance was deducted from the account but reccharge was not done for next 2ays after which i mail them regarding the same they asked me to contact my bank for the deduction but the bank refused to give back the money as they said that it was totally merchants issue. after i am regularly mailing them asking n waiting for the reply. none of them do reply. neither their customer care no. are picked. they are not even telling the status . no freecharge person has contacted me yet. Was this information helpful? | |||||
Sep 14, 2016 Complaint marked as Resolved Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint. Verified Support Aug 14, 2016 Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer, Thank you for writing in! We understand that you require some assistance with your recent transaction. However, we are unable to trace your transaction details on our system. In order for us to address your concern, kindly provide us the following details. 1.Email ID registered with FreeCharge 2.Recharged Number 3.Order ID 4.Date of transaction 5.Recharge amount We appreciate your co-operation. Do write to us with the mentioned [protected]@ [protected]@freecharge.com and we assure you to resolve the query at the earliest. | |||||
 2 Comments | |||||
Comments
I agree with you as Freecharge is found doing this all of the times. I searched google for the freecharge coupons so that I may get discount on mobile recharge I came across a website :-http://www.technodayz.com/, it gave me the Coupon for which I get a max of 75 rupees cash back in my freecharge wallet but I went to freecharge payment page entered all of my information and also mentioned the coupon code and on the payment page freecharge said that coupon is applied and after I did the recharge I received the message from freecharge on my registered Mobile number that the transaction is successfully and another message saying that the coupon limit was reached and I got no cash back and regarding this I contacted freecharge several times but same as in your case No reply from their side.
Reply
"Hi Saloni,
Thanks for sharing your problem with us. It’s sad that so many people are mugged by trusted apps and sites like Freecharge. It’s highly unethical if they are not responding to your emails and calls. The awareness you are creating will help many people who come across your posts. This board is full of complaints from people who are not happy with Freecharge.
Might I suggest a different course of action to you- instead of Freecharge, install a more credible app. You can try Bill Bachao app from Google App Store. I suggest people to quit using freecharge. This app has been great to me so far. It’s been a month since I downloaded this app; haven’t faced any issue so far, including transaction decline issues or issues where they tell me recharge successful but no balance is credited to my account. Install this and make your life simpler. It will also offer you a number of other great features as well which will help you curtail your billing expenses. It has a tracking feature that tracks your data consumption, text messages sent and number of calls. I find this feature really nice.you can get this app here http://bit.ly/ormbb
Thanks for sharing your problem with us. It’s sad that so many people are mugged by trusted apps and sites like Freecharge. It’s highly unethical if they are not responding to your emails and calls. The awareness you are creating will help many people who come across your posts. This board is full of complaints from people who are not happy with Freecharge.
Might I suggest a different course of action to you- instead of Freecharge, install a more credible app. You can try Bill Bachao app from Google App Store. I suggest people to quit using freecharge. This app has been great to me so far. It’s been a month since I downloaded this app; haven’t faced any issue so far, including transaction decline issues or issues where they tell me recharge successful but no balance is credited to my account. Install this and make your life simpler. It will also offer you a number of other great features as well which will help you curtail your billing expenses. It has a tracking feature that tracks your data consumption, text messages sent and number of calls. I find this feature really nice.you can get this app here http://bit.ly/ormbb
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