Freecharge.in / Accelyst Solutions — Website not updated and i lost my money | |||||
I did a recharge from freecharge.In during april 2016. Order id: fcvw[protected] Recharged date:[protected] Recharge amount : rs. 94.00 I did a 2g net pack of rs 94/- for 1gb data with 28 days validity. After i make a recharge my account was debited but net pack was not activated.Instead of net pack, 79 mins talk time i got. Why i dont get net pack. I further survey and found that in reliance communication website that net pack of 94 is not available instead of 94, rs 97 is available. Now my complain is that i trusted freecharge.In website and their plans. They have not updated your website nor their plans. Being a regular customer of their website i trusted and i found cheated. I have sent invoice and screen shot of freecharge website un-updated plans and reliance communication website plans and benefit message i received on my phone. Freecharge have replied: Once the transaction is successful from our end the authority to credit any talk time / validity or any promotional offer lies with your respective service provider. Your service provider has charged us this amount and updated us that the recharge is successful. We request you to kindly mark an email to your service provider with the operator transaction id and transaction details (Date, time and mobile number) with a cc of the email to [protected]@freecharge.In Now my query is i did recharge from freecharge.In and now they are telling to fight with telecom operator. Why i would fight with them. Its there duty to fight with telecom operator as they are running the website. They are removing their responsilbilty. As i have paid freecharge why will i fight with telecom authority. And telecom authority website was update only freecharge website is not update that time. Hope you will soon to resolve my problem. Awaiting for your quick response. Was this information helpful? | |||||
Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint. | |||||
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