Fullerton Credit Company — false commitment

Address:New Delhi, Delhi

Hi, I paid off my Two-wheeler loan last month and requested for NOC from the company. Worst thing is Bank representative did not process the request to close the loan after receiving the full payment. I came to know this when I called for the NOC at their contact center. One of the Customer service manager forwarded a request for the closure of the loan and assured me it will be resolved soon. Fortunately they resolved it after many days and I received a confirmation by email. So I contacted them on 12/11 again for the NOC and Customer care representative promised me that he raised a request for it. Fortunately I called again just to the status of the NOC and another representative informed that there's no request for the NOC which was really surprising or shocking I don't know what should I say. I asked her to connect me with her manager and manager first told me that there's no request in processing and then placed my call on hold and came back after 5 minutes and provided me information that a request for the NOC is in processing. day before yesterday I called again to check and I don't trust them and I had a word with another representative and again I got this heart breaking news that there's no request for the NOC. I requested to transfer the call to manager more than 15 times and every time they disconnected my calls. Finally one representative promised that he will be arranging a call from the manager within couple of hours but unfortunately I didn't receive any call. Yesterday I called again and had a word with another manager and requested more then 100 times to transfer the call and connect me with the higher authorized person (operations manager). She was keep on saying manager is not available and asked me to call tomorrow between 11 to 8. I asked her as I am calling before 8:00 why can't you transfer the call to your manager. She did not transfer the call to manager and didn't provide the reason why she can't transfer the call. I have spoiled many of my hours and strength. I need justice and compensation for time I have spoiled with them. Please help me. Regards Amit Sharma [protected]
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    Fullerton India Credit Phone
    +91 22 6749 1234 [Corp Office]
    Fullerton India Credit Address
    Supreme Business Park, Floors 5 & 6, B Wing, Supreme IT Park, Supreme City, Powai, Mumbai, Maharashtra, India - 400076
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