[Resolved]  Fullerton India — Mental Harassment -Leadpro Consultancy telecallers

Address:

Chennai, Tamil Nadu

Hi, I am existing customer of Fullerton India. I have taken a Personal loan and I am paying it properly for the past 2.5 years. My loan account no is[protected]. Due to some unexpected medical expenses I was not able to continue it and the Emi’s got skipped for past 4 dues, on which two of my payment has been received by your collection team. For the past 3 days I m getting calls from your collection team, I guess your collection agent is specifically training their executives to talk to the customer in the manner less way. First thing is that lady was talking without respect and she pulled entire family and started abusing in the local language. I have recorded the conversation the lady had with us. Is this the way u treat your customer and most worst part is that she started contacting the reference contacts which we were given at the time of loan. The same slang she had used there too. Even though we cut the call she called us 100 times and started torturing us like anything. I do agree that I am bound to pay the emi’s regularly and of course due to unforeseen situations it got skipped, but then we paid one due last month and I will be clearing all the pending dues too. But before to all of these settlements, I need an explanation who has given rights to these agents to speak like this and abuse a customer. I am going to logged a complaint in the consumer forum and until I get a proper solution from Fullerton I m not going to make any payments. Ganesh, Hope you are the owner of that collection agency “Leadpro consultancy pvt ltd”. Please note your telecaller name Divya, Usha and Priya and your collection person Sriram, these are the person’s with whom we were talking for the past 3 days and particularly those ladies they only abused us in local slang and called my reference’s and spoke to them in the same way. Is this the way you train your executives???.. I have the call recorded and if in case I didn’t get any revert from any of you people sure I will take it to the next level and will logged a case against your agency and those guys who were involved in the call. Need an appropriate revert ASAP. Regards Balaji.M