[Resolved]  Big Bazaar - Tarnaka - Hyderabad — product not delivered on time and pathetic customer service

Address:

Andhra Pradesh

i am writing to complaint against the pathetic customer service of Big Bazaar. i had booked a furniture - queen size bed on 12/12/12 for Rs. 12000 and the maximum duration for delivery was told as 21 days. my bill no. is T15/35355 and challan no. 1366 however, even after 4th Jan there was no news from Big bazaar. upon enquiry, i was told that the product will be delivered with 100% guarantee on 5th Jan. no show on 5th Jan. upon enquiring on 5th, i was told that product will be delivered 100% guarantee on 6th Jan. no show on 6th Jan as well. Again, i was told that product will be 100% guarantee before 1pm as i leave my premises at 1.30pm and any other time my premises will be locked. however, the product never reached within time and upon enquiring again, was told that the product will arrive only after 3pm.

it is not just not delivering on time, but also repeated false assurances which leaves the customer totally fuming. i had cancelled all appointments during the weekend - saturday and sunday just to accomodate the delivery of the product but all was in vain

want to raise a complaint of pathetic customer service and mental harrassment of the consumer against big bazaar Tarnaka branch, hyderabad. few names would like to mention - Sampath, Vasu and stores manager - Srikanth. strict action to be taken against them!!!

also would like to add that this is the second time i am encountering this kind of awful customer service from them. similar situation i faced when i had ordered dining table from big bazaar tarnaka hyderabad. Very conveniently they forget the customer after receiving money from them!!!!