Future Group — Ezone not honoring return policy

Address:	110091
Website:	www.futuregroup.in

I had purchased a philips bt5200 trimmer (Receipt no. 0019206) on 23rd april 2016 from the ezone (Future group) noida store in tgip mall, sec 38, noida. I was not happy with the product quality and hence went to return to the store on april 29, 2016. But i was told by the stores manager that they do not have a return policy for this product. I want to know how is this possible that a customer is not allowed to return a product he is not satisfied with.
I logged a complaint with future group vide reference id 3472. Someone from their noida store called me and told me that they will not be able to take the product back and i can do whatever i want. Thereafter future group they closed the complaint without taking my concurrence or giving me in writing that they cannot take back the product.

The future group employee was highly insensitive and extremely rude on the phone. I tried to log another complaint with future group again but now they are not even logging complaints nor responding to emails.