[Resolved]  Future Group - Home Town — Late delivery of Sofa, Centre Table still not delivered and Damaged sofa set received

Address:

Mumbai City, Maharashtra

I purchased a COLORADO FABRIC LOUNGER LHS and CT TUSKER centre table from HomeTown vide SO No.[protected] on 21/03/15 from is Vikhroli outlet under exchange offer, full payment of Rs.60700/-was made. Was promised delivery of goods on 01/04/2015, but after much follow up and persuasion with their customer care received the sofa on 04/04/2015 still the centre table has not been delivered neither the old sofa has been picked up for which we paid additional Rs.1000/-.The sofa which we received was also in a damaged condition as one of the panel of the legs was broken due to which the sofa could not be fixed. Since we bought the sofa paying the amount in full these ppl are just not interested in solving the problem. Everytime we get the call from their executive they say we have forwarded your complain. Since I have purchased a new sofa why should I settle for a compromise of getting the panel repaired, I want a replacement. Request you to please look into my complain and get things sorted asap. The entire experience is just so traumatic and horrible. This is my first and last experience with HOMETOWN.