[Resolved]  Bharat Petroleum Corporation Limited — CANNOT REFILL MY COOKING GAS FOR MORE THAN 75 DAYS

Address:

Palakkad, Kerala

Myself Ravindran from Palakkad. I am a regular customer of Bharath Gas . I am staying at Palakkad in Kerala. The agency which service me is from Kandath Gas Agency which is behind Victoria College, Vettakara Gram am, Ayyapuram-PO, Palghat. My consumer number is 19855. I am trying to refill my cylinder from last 2 months, but it is not happening. Just 1 month back I have shifted to my new residence address and I have given them my new address along with my new aadhaar card number to got subsidiary benefits by directly walking to their office and also changed my registered mobile number from [protected] to [protected]. And when I asked the concerned person for how to refill my cooking gas, they told me to contact their IVRS phone number which is [protected]. But when I tried to make booking of my cooking gas through that number it is not happening. The reply was that my new mobile number was not yet got registered and to change my IVRS number please contact your nearest distributor. So after 1 week I went to my distributor on the above mentioned address and told the manager over their about the problem which i faced while trying to book for refilling my cooking gas. And then they told me that we have successfully registered your new mobile number for gas booking through IVRS and you can book your cooking gas accordingly to that after one hour.And third time also I had the same situation. And its almost 75 days over my 2 cooking gas cylinder's got finished and i am not able to book through IVRS facility to get my cylinder's refill. This shows the irresponsibility of the agency as well as the negligence against a customer. Now we are suffering a lot of pain without having our LPG cooking gas and we has to pay a huge amount to find simultanous options. SO hereby looking forward your immediate action aganist my humble request of this for refilling of my cylinder . Despite the availability position being comfortable the agency is not keen on timely supply. The most pathetic and painful situation is the rude behaviour of the staff and in specific of Mr. Aneesh of the agency. He speaks in the language of "I DON'T CARE IF YOU COMPLAIN TO ANYONE YOU WISH" which as a customer I cannot accept. Grateful if you could look into the matter and revert back on the action taken please.... Also hopefully waiting for your response on this matter. With Thanks & Regard's Ravindran.K Mob: +91 [protected] / +91 [protected] provide as much information as possible...