Indian Oil Corporation [IOC] Complaints & Reviews

Dear Sir,
I am a LPG Indane Gas customer with mettur Gas agency, METTUR DAM .,SALEM DISTRICT and my consumer number is 23634. I have booked for a refile on 20th JAN 2010 over phone. They replied that they will Distribute with in a week. But after weeks when I made a call to them they replied it will deliver with in 1 or 2 days. Again I called them on 29th JAN 2010.. In person I explained the things to the agency and my 2 cylinders are empty due to abnormal delay, but they are not ready to hear anything and they are dealing the customers very bad. Now we are searching for other option that where the services is good. This is the think not only happen for me but all METTUR gas agency consumers. Please take necessary action.
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Respected Sir,

I live in patna (Bihar) , i have taken connection of your franchise SUBH CHANDANI GAS AGENCY,B.M DAS ROAD , patna- 800004.His service is very bad, he books gas after 15 days of last delivery, and after that he tkes 20 to 25 days more time for the delivery of the gas.His venders and other staffs selling gas in the open market to hotels and retaurants, The agency is do nothing on complaints.His argument is shortage of gas and less supply from the company.
But the service of other agencies of the city is good. Sir, I hope u understand our problem , and take some strict action against this agency.

Thanks

Dear Sir

Myself consumer no M-18267, SV NO - 686503,. I was in ranchi and my gas agency was Bihar State Food Supply Corporation,till september2009. In October i was transferred to Bhagalpur Bihar and my serving gas station is MADHU GAS ENTERPRISES , TILKAMANJHI, BHAGALPUR, where i submitted my transfer voucher received from ranchi , and after i month after verification , i was told by
MADHU GAS ENTERPRISES , TILKAMANJHI, BHAGALPUR that your TV has been confirmed and you come on 24 th to collect your Cyllinder and Regulator. when i go to collect the same on 24th jan , i was told that we have no regulator and cyllinder for
you, and they do not know when they will supply, and when i said its not good you are harrsing me, then they misbeheaved with me, and when i got the Area sales manager MR. SN Mishra, he also told me the same and when i asked about the solution he cut the phone. Ans same day i got cyllinder from market paying 600 Rs.
There are total corruption prevailing over there. I therefore request you to kindly look into the matter and early resolution of the problem

I had booked Indane Gas (Booking No. 4870) with Golden Gas, Palam Vihar, Gurgaon on 12 Jan 2010 and still waiting for supply. Not even getting their Tel. No. to complain and remind.. This is happening since the last four years when I transferred my conection from Delhi to Gurgaon. My consumer No. is GD/8065. Prompt attention is requested.

My cooking gas distributor is M/s Capt. Rakesh Gas Service, Mathura, Uttar Pradesh. Consumer number - 15370. I have read the articles about the RTI activist Mr. Garg, who has got reply from oil companies that there is no waiting period of 21 days for booking of gas cylinder. However, my gas distributor still insists that he will not book cylinder until completion of 21 days. Worse, this distributor takes into consideration the 21 days from the date of delivery (leave alone the date of billing) of the cylinder to the house. Still worse, they take more than 15 days to deliver a cylinder from the date of booking after giving repeated reminder. In December 2009, I booked the cylinder on December 8, 2009 and till December 26, 2009 there was no planning from the distributor to supply the cylinder. After that I went to godown and collected the cylinder. And again in January 2010, I booked the cylinder on January 20, 2010 and still I have not received the cylinder. I request the appropriate authorities to look into such matters and advice gas companies to properly monitor and issue guidelines and also to initiate strict action on such gas agencies.

I SURESH KUMAR GOT A CONNECTION FROM SAI INDANE GAS AGENCY PAYAKARAOPETA VIZAG DIST,THIS AGENCY DOES'NT BOOK GAS AND GIVE PRIORTY NUMBER,50 PERCENT OF THE LOAD IS DIRECTLY SOLD IN BLACK MARKET,WHEN WE ASK HIM , HIS GOONDAS ATTACK US .

WE COMPLAINED TO IOC OFFICIALS,BUT THEY IN RETURN INFORMED THE AGENCY OWNER OUR DETAILS.HIS GOONDAS CAME TO OUR HOUSE AND ASSULTED US,

THIS IS HOW THE OFFICIALS OF IOC IN VIZAG ARE BEHAVING,SAI GAS AGENCY PAYAKARAOPETA IS MOST WORST AGENCY IN HISTORY OF GAS DISTRIBUTION

I am a Customer of Indane Gas for the past 8 years. I have my regular supply for M/s. Mahaganapathy Agencies/Jawahar Nagar, Chennai - 82 with customer No. 27675. I have registered for second cylinder during the month of Oct'2009 with Running Sl. No.6480 with my Gas Agency. Before Pongal I received a call from M/s. Mahaganapthy Agencies/Chennai, stating that second cylinder was alloted in my favour, please come earlier to pay the deposit of Rs.2080/- (Rupees Two Thousand and eighty only)

I went on 16.01.10 to the Agencies to deposit the amount, that time only they advised to bring all the particulars i.e., the Registration Letter, Subcription Voucher, copy the address proof, copy of the Identification Proof and the regulator of the Cylinder along with the intimation letter. I said that I have not received the intimation letter however I received a call from your side that I had been alloted second cylinder. They replied to bring the letter that have been posted in my favour. After that I went 4 times stating that I have not received the letter, whenever I go by 9.00 a.m. they will say that Manager have not come or the other lady who is looking after the work will come late. I regularly wait till 09.45 a.m in vain and move. I have lost my Subscription voucher, so I have produced an affidavit also.

On 22.01.10 once again I went in the afternoon to the agency for the above purpose. They replied that Mr. Khan have went for Lunch and he will be back after one hour, so I taken the cell number of Mr. Khan and called over is mobile and requested him that I have received the letter of intimation, however I assured them that I will produce the same If I received. No proper response from the other side. In the Agency office they showed that intimation letter have already been posted.

On 23.1.10 again i went to the agency for the same process, i met mr. Khan (this is sixth time within 10 days) he showed that registed that the letter was posted only on 21.01.10. so go to the post office and collect the letter from the postman and come along with letter for the deposit. Then I en-quired that I have received the phone call on 12.01.10, whereas the letter was posted on 21.01.10, within these i have reached your office more than 5 times, no proper response is given. I told them that I also employed in Govt. Enterprises (Railways) I cannot regularly for the same purpose, so please give me the complaints No. One Mr.Khan who is the manager told to co-worker to note my number and threaten me that I won't my second cylinder in future. I am a Railway employee i cannot go regularly for the same cause has i have to be in person for verifications. The people who deals with public should have some ethics and education background to move with the society.

I bring this worst incidents to your kind knowledge to look into the matter and do the needful to me.

Awaiting for your reply.

HI..
ON 27TH JANUARY 2010,AT 9 AM..I WAS ON THE DELHI ROAD PAKBADA..I GOT INTO INDIAN OIL CORPORATION'S khwaja PETROL PUMP,PAKBADA,DELHI ROAD MORADABAD (UP).I SAID TO FILL 800 RS. SIMPLE PETROL..AT THAT TIME METER WAS SHOWING 58.50 RS..I ASKED IT TO MAKE ZERO BEFORE FILLING..HE SAID IT'S A OLD MACHINE ..MAKING IT TO ZERO IS NOT POSSIBLE..THEN I SAID OK..COUNT FROM 58.50 RS ONWARDS AND FILL UPTO 858.50..HE SAID VERY WELL..AND THEN HE STARTS FILLING..AND FINALLY STOPS THE MACHINE AT 800..I WATCHES EACH AND EVERY PULSE OF METER AND HE STARTS FILLING PETROL IN OTHER VEHICLES..HE SET THE MACHINE AT ZERO IN OTHERS ..I GOT SHOCKED AND FEEL WIERD..IS THERE ANY DIFFERENT RULE FOR 2 WHEELERS AND 4 WHEELERS..AND WHEN I COMPLAIN IT ..HE SUDDENLY CHANGE HIMSELF INTO A DIFFRENT MAN..HE SAID I ALREADY MAKE ZERO FOR YOURS TOO...THEN HE KEPT ON ARGUING THE SAME THING..I WENT TO MANAGER..AND THE LANGUAGE HE USED..WAS AMAZING..HE SAID " DO WE HANG HIM FOR THIS".THEY ALL MISBEHAVED WITH ME FOR THIS ..I GOT FRUSTRATED BY THIS TYPE OF CHEATING .
PLEASE LOOK INTO THE MATTER.

MANOJ KUMAR GAUTAM
[protected]

There is some scam running by Domestic INDANE (INdian oil Gas service station Dealers on Gas Supplied on printing cylinder weight THE CYLINDER WEIGHT ON CYLINDER IS ENGRAVED AS 16.9 KG again PAINTED WEIGHT is printed with black paint as 15.1KG ,I HAVE TAKEN GAS Supplied as 29 kg cylinder but after using the Gas on finishing the Cylinder Weight found to be 18.3 Kgms. which means that on evry fill the dealer is selling approx. 3 Kg less gas on each cylinder because we weigh only on receipt and not on empty cylinder, kindly arrange to check the scam going on ..... Ihave Consumer no 25650and 31717 with m/s K2 International address:255-A Pocket N ,Sarita Vihar NEW DELHI 110076, TELE NO.[protected],

Dear Sir,

Re: Abnormal delay in LPG supplies

I am a consumer having Consumer No.6286 of Indane Gas under the dealership of Fancy Cook of 3/1, Sadhan Hari Mukherjee Road, Behala Kolkata, West Bengal 700034 and booked for refill Cylinder vide Order No. 5994 Dt 11 Jan 2010 and till date we have not received the refilled Cylinder. It is being done that a new cylinder booking is registered after 21 days from the date of delivery of last cylinder and will get the new one another 21 days after. I enquired today i.e. 28 January, 2010 for my new refill over telephone when they said that another 10 days will require to deliver the said cylinder. It is amazing and I do not know how a family can manage their cooking by a cylinder for such long days. I want to brought this to the notice of appropriate indane authorities for looking into the matter and do the necessary remedy immediately.

From
Mr.P.Moseskani
3/19, East, West Quarters
Kannirajapuram - 623135
Kadaladi Tk
Ramnad Dist
Tamil Nadu
Cell : [protected], [protected]
Ph :[protected]

Sub : complaint about the bad delivery service of chandran gas service – indane
distributors


Dear Sir,

My Customer no is 3720 I have booked to get refill gas cylinder in 04.01.2010. But cylinder could not delivered upto this date. I have met the indane distributor directly and with phone conduct in many times and I also informed the field officer & chief Area Manager but nobody concern my request. So I feel worry physically and mentally by this bad delivery service
Sir I request you that to concert my request and take action to get refill cylinder quickly

Thanking you

The distributor code : 132995
Distributor Name : Chandran Gas Service,
TELC Complex,
Mudukulathur post,
Pin - 623704
Ramnad Dist,
Tamilnadu
Ph: 04576 – 222411
04576 – 221245
cell : [protected]

We booked LPG through Indane oil online services on 2/01/2010, till now we have not received the LPG cylinder,.
on enquiring the dealer, M/s Rainbow Gas Services, sector 29, Faridabad we were told that we donot take any responsibiltity of online booking, whereas online information was given by them to us.

This is for your information & necessary action

Thanks & Regards,

Amit Dhar
Connection No R13764
Mobile No -[protected]

my consumer is 25650 and 31717.agency name K2 international sarita vihar new delhi.my gas cylinder was not proper weight and agency print weight 15.1kg and company print 16.9kg but actual weight is18.350kg.

I bal krishan kaushal residing at vishnu garden new delhi 110 018 have a LPG connection with indian oil gass our nearest distributor M/s Prajyoti Enterprises Vikas puri Keshopur Village Delhi 110 018. i am facing a problem to book my cylinder every month i am working left home early in morning & come late mostly i book my cylinder over phone. since last one year our gass agency almost change phone nos or held up phone i don't aware about this.but unable to book cylinder on time and nor our gass agency inform us about change of phone no

let me suggest how this problem could be solve asap.

best regards
kaushal

Resepected Sir,

I have an indane gas connection at Sahakari Upbhokta Kendra, 22 Godown- Jaipur (Raj.)
since last two years i was not able to get delivery from above said center due to my transfer from this city. Now i have contact there, they said that your connection have been closed and advised to contact with Mumbai office.
What can i do in this regard please suggest me and oblige.

Thanking you.

Jagmal Singh Yadav

I Lt.col Dr. K B Reddy an retired Army Officer here by brings to your kind notice that on 23rd of Jan at 9:30 am I had filled petrol for Rs. 500 from the IOC retail outlet (Sita Logistics) located near Monda Market in Sikh Village Secunderabad 9.

Later during the day my car gave me trouble and was not starting, after thorough check up done it was found that their was water along with the petrol in the petrol tank. The bill for the same was not taken.

When we came to the Petrol pump and tried to tell our problem, the staff their was not ready to listen and told us that they are not at fault. They refused to give their owners details aslo.

Their was 2 ltrs of Water and rest was petrol, confirmed by the mechanic who in-turn serviced the car and charged us Rs. 2,000.

I request you to kindly look into the same.

Thanks & Regards
Lt.Col Dr K B Reddy
+[protected]

Dear sir,
i had booked a cylinder through anand enterprises bhimnagar ,Gurgaon dated 27 dec 2009 but till to date the cylinder is not delivered.whenever i call them they always say that the cylinder will deliver with in two days and i have only one connection at home for this i am facing problem due to this inconveinence.please take action as soon as possible.

Problem of Gas Booking & Delivery
From: Shailesh A. Gandhi
8 – Shankheshwar Society,
Behind Water Tank,
Nr.Bileshwar Temple
Manjalpur 390011
Vadodara (Gujarat) 23/12/2009



To,
Mr. Chandan Dasgupta
Executive Director (Gas)
Indian Oil Corporation Ltd.,
Scope Complex Core-2,
Lodhi Road
New Delhi – 110 003
India


Sub: Regarding Delivery of Gas Bottle (Cylinder)
Consumer No.18239


Respected Sir,
I have Gas Cylinder Connection of your respected company from many years. I have Gas connection which falls under:

Distributor:
Anjali Flames
Indane Stare distributors for IOC Ltd,(M.D.)
2M/5a,Sector-2,Bahadurpur Housinsing Colony
Kankarbagh,Patna-800020
Dist.Code[protected],SAP Code-124456
Ph.no.[protected]
Tel:


It has been observed from several months that delivery of Gas Cylinder has been worsened. I have really been frusted from the distributor. I regret to inform you that I am getting delivery of Gas Bottle after almost 45 days.

I have 2 Gas bottle but unfortunately once the bottle finishes our distributor deny to book immediately they say u must book after 21 days. Even after booking delivery of such Bottle (Cylinder) comes after 12-15 days later. I have to do follow up even after booking

Gas delivery seems to be dark.

Gas bottle falls under necessity of a common man like supply of water and electricity.

I will be highly obliged if you could do me favor and see to it that delivery shall be prompt and fast.

I booked bottle 20/01/2010 but I have still not received delivery. Please look in to matter and solve my problem.


Kindly reply on email: [protected]@yahoo.com
Tel: [protected];[protected]


From: Amardip Kumar
Near BIDS&I
Gandhinagar
Kankarbagh
Patna-800020

Dear Sir/ Madam

I am the consumer of Indian Gas Ltd. my name is Meena Arya my consumer no is 21409 and my gas distributers name is sai sewa enterprises and his code no. is 861429. I have a problem that i had been booked my gas from 21/01/10 and still I don't get my delivery on time. I am very suffering of this problem, either they are not picking the phone and always get that engaged its very difficult to me and my family to buy a food daily. Kindly help me i will be very thankful to you.

Meena

last time i booked gas for refeil 30-12-09 and hocker delivered gas on[protected] as per card.
when i next time go for refile after 21 day's as per INDANE agency on 24-01.2010 so they told me your gas refiling on 29/01/10 ,i asked to them why so he said me your delivery date is 8-01-10.
i want ask who is responsible for these type problem , for my late booking and they also said gas delivered after 10 from refile date.

I am very sorry to say we are facing much problem due to this type of service and it is regular happening with indane gas agency

My GAS AGENCY NAME ---Rewa Gas Agency,Near Gayatri Mnadir
Rewa(m.p.[protected]
Distributor code is[protected]

Consumer No. is---24078
Consumer Name is---Mahesh Nigam
Collectorate NIC,Rewa(m.p.)
Mob.---[protected]