[Resolved] Gati — Can not deliver in time, despite repeated communication from the customer | |||
I had booked a product online with infibeam which was shipped after a very bad experience through GATI AIR with the docket no:[protected] i had to recieve it to my home address in Tirupati with the address and the pincode clearly mentioned. I had to recieve the product by 22nd of july. I was contacting their customer care since the day it got shipped, but despite repeated attempts to communicate to them regarding my shipment they say my shipment has been wrongly routed with a wrong pin code. And as of now the order has been lying in GATI chennai godown since 2days. Even as i keep calling them and ask about it, they simply respond saying im updating your complaint and our complaint team will call you back. But i havent recieved any positive news from them. I had a family trip planned and had to move on 23/07/2014 and that order was supposed to be a surprise gift for my wife on her birthday and now INFIBEAM & GATI have completely spoiled my party. Who'll pay me for the loss of valuable time. IRRESPONSIBLE BUNCH OF LOSERS. Was this information helpful? | |||
Complaint marked as Resolved
Verified Support Apr 02, 2015 Gati-KWE Customer Care's response Dear Customer,
We are sorry that your experience with Gati wasn't as pleasant as promised. Thank you for reaching out to us. We sincerely apologize for the inconvenience caused. We are constantly improving our services each day to reach our customers' expectations and your feedback plays an important role in the process.
We apologize for the delay in our response and understand that the issue is most likely resolved by now. We hope that your next Gati experience will be as seamless as you would expect. Please don't hesitate to reach out if you have any other concerns.
Assuring you of our best services always.
Customer Service Team
Gati
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 1 Comment | |||
Comments
Online booking has been spoiled by this courier service GATI. I also had a similar experience with StarCJ shopping. GATI cannot deliver a consignment within the city in 7 days. What a miserable conditions. Don't shop anything from online who has a service with GATI courier. That's the only lesson we can teach them as a consumer.
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