[Resolved]  Gati — Complaint regarding Docket

Address:

Burdwan, West Bengal

I would like to write down a few words regarding my experience with Gati in last few days regarding delivery of a product I ordered on Amazon. I hope the concerns will be addressed suitably at appropriate level of Gati.

(1) Customer care toll-free number of Gati never connects... it remains busy always, even if one try a thousand times.
(2) The phone at Gati's Kolkata office[protected] was never picked up, i called several times last whole week. It just went ringing as if nobody was there.
(3) I registered a complaint on 28.10.14 (No.CS81328), which was responded only today (after 12 days by e-mail). (4) I registered another complaint on 06.11.14 (No.[protected], your customer care executive assured delivery on 07.11.14 but your local franchisee replied they will not deliver before 10.11.14 but did not deliver even on 11th Nov. I found your local franchisee is not customer friendly.
(5) You should be professional, customer friendly and should live up to your promises. (6) Overall experience with GATI is pathetic and shocking. I intended to write to your CEO, but could not trace his email ID anywhere. Contact IDs of higher authorities should have been made available in your website to give some relief to your aggrieved customers.