[Resolved]  Gati — Consignment not delivered[protected]

Address:

Kanchipuram, Tamil Nadu

The above consignment was booked from bangalore to Changalpet on 23.05.2014 and commited delivery by 26 th may 2014. But we have not received till now (28.05.2014 09:08). Form 26.05.2014 I have contacting Customer care center [protected]. Again the complint has been booked. No 13046468 / 26.05.2014 Mr. Vithrag handling my compliant. If you see the below details the consignment received at maraimalai nager franchisee by 14:48 hrs and by 15:05 they updated FOD payment not ready. within 20 minitus they have updated the status. How it is possible. On that complaint raised day by 14:00 hrs Mr. Vithrag called me through landline and told the consignment will be deliver on 26th evening. Again I called on 27th morning, they say sorry and it will deliver on that same day before 13 hours. Again called by 14:00 hrs Mr. vithrag, he committed with in 15:00 hrs the consignment will deliver to me. then by 15:30 I called him he kept me in con. call and contacted the Maraimalai nagar depot. He has asked one lady about the delivery. she given one phone number to Mr. Vithrag([protected]) and told this number Mr. Sunil Pande's and he will deliver the consignment with in 1 hour. But till now we have not received any material at our end. What is responsibility is taking Gati for the customer's consignment. and How they are going to compensate for the too much late delivery and lethargic commitment. 26-MAY-2014 15:05 Maraimalainagar Undelivered due to FOD PAYMENT NOT READY 26-MAY-2014 14:48 Maraimalai Ngar Fran Arrived 25-MAY-2014 12:24 Chennai Outbound Out for next station 24-MAY-2014 09:28 Chennai Outbound Arrived 24-MAY-2014 01:34 Bangalore South Out for next station 23-MAY-2014 23:14 Bangalore South Arrived 23-MAY-2014 21:09 Jigni Out for next station V.Sivaramakrishnan [protected]