[Resolved]  Gati Courier And Cargo Service — Package not being delivered and false promises given to customers

Address:

Bangalore, Karnataka

I'm writing this complaint against Gati Courier and Cargo Service / Gati KWE. We booked our package against Docket Number[protected] from Ahmedabad to Bangalore on 26th of October with an assured delivery of 29th October. Today is 8th November and I still haven't received my package. I've been losing my sleep and am so stressed out following up with them. Please find sequence of events here: - Package booked on 26th October in Ahmedabad with an assured delivery of 29th October in Bangalore - It is 30th October and package not received. - Call up Gati. Am told that there was delay in Ahmedabad and package will be delivered on 31st - It is 1st Nov and package still not delivered. - Call up Gati. Am told that package reached Bangalore on 31st October but they are not sure why it has not been delivered… :) - I'm told that no delivery will happen till 4th and my package will be delivered on 5th November - The day passes and no delivery - I call Gati on 6th November morning and am told that team was busy so it'll be delivered on 6th November - Finger crossed for 6th November….entire day goes and no package - Call Gati on 7th November. They tell me that we are moving package to another office close to my home and so delay. Will be delivered on 7th November evening - Call customer service on 7th evening and am told that due to traffic, package just reached office late evening so now deliver will happen on 8th November…give me full assurance - As i really do not believe those liars any more, I called back on 8th November afternoon. - I'm told that package will out for delivery and will be delivered by 7pm - Its 7:30 pm on 8th November and no package. I again call them and to my shock I'm told that my package is still in earlier office and only documents reached near office but package was still there. - Wow….that is so awesome…what a reason. When I ask them how did this happened, they simply say as always, that my complaint has been forwarded to local agent and he will look into it. - At this point I don't know also if my package is with them or they have lost it. Totally stressed out and frustrated. Please NEVER….NEVER use GATI services in future….it will just give you sleepless nights…the entire experience is so frustrating.