[Resolved]  Gati — Delay in delivery of consignment

Address:

Ernakulam, Kerala

Delay in delivery/Not yet delivered
Subject - Delivery delay in consigment

I have sent my two wheeler and household goodst through Gati KWE vide their Docket No.[protected] on 02 June 2014 from Tinsuikia, Assam to Muvattupuzha, Kerala.

I was given a delivery date of 16th June 2014 but as of now I didn't receive the items.I have raised a complaint on 1 Juy with Gati and they conveniently informed me that they will try to deliver it as early as possible since the items reached its destination Kolenchery. The net tracking for the consignment shows arrival at Kolenchery on 2 June 14 at 12.57h. When I asked them to deliver it today, I was informed that items are partially received without any docket. The staff at Kolenchery and Ernakulam office were not forthcoming to my queries and were more interested in directing me to some or other centres of GATI. Though the items arrived at Kolenchery on 2 Jun the staff didn't make any effort to contact me on the given NOs.

Looking forward for some immediate measures from your end so as to improve the situation and GATI stand to the commitment as once I have paid the full service charges in advance I am helpless.

Rajesh[protected][protected] [protected]