Gati-Kwe — Broken product received by me from the transporter

Address:	Hyderabad, Andhra Pradesh, 522002
Website:	www.gatikwe.com

I purchased a machine of cost approx 55000Rs from a company at new delhie. They shipped via GatiKWE. It is shipped from New Delhi to Guntur, Andhra Pradesh. The packaging was done with a wooden box. It is a planetary mixer used to whip cream for bakery purposes. By the time i received the product the machine was in a bad shape. The wooden case is all broken which was used for packaging. The machine main stand is broken which is a very much main part of the product. Now i complained the same with Gati KWE and they have asked me to send the proofs like invoice, photos of broken machine, docket copy, a letter written by me stating that the specific machine has been broken, pan card and etc. They never told me that the mail sent to them should not be more than 2gb and this continued for 10days and only after that i came to know that the attachments should not exeed 2gb. so i sent all the attachments in different emails making sure that it doesnt exeed 2gb. Later they asked me to take the machine to the local gati office to survey the machine. We took all the way to the gati office and they did not accept the machine stating they need to get a confirmation from the headquarters. We called them and we gave them the confirmation and only after that they were telling that they dont have the surveyor with them and i have to hire a surveyor with my money and do the survey and submit a report. I rejected the proposal as i dont know anyone. they finally accepted that and they promised they will look for one from their side and they asked me to take back the machine with me. But as of now nothing has happened. When i contacted the local gati office all the answer they are telling was they did not find one.