Gati-Kwe — Items not delivered

Address:

Rajkot, Gujarat, 360007

Hello, Docket[protected] is not getting delivered inspite of followup with Customer care department and Complaint center. No specific answer i am getting about reason for late delivery. Items is at the destination city within assured time but not delivered to doorstep of the customer without any specific reason. Really furstrated calling multiple people asking for the reason for late delivery. I wanted to raise formal complaint to Indian Transport Authority regarding this. Please suggest