Gati-Kwe — Fridge lost during transportation and non delivery of table.

Address:	Ranga Reddy, Andhra Pradesh, 500084
Website:	www.gatikwe.com/contact-details

My name is hrishikesh chanchani. My mobile number is [protected]. My email address is [protected]@hotmail.com
My brother shashwat worah was sending me a fridge and a plastic table using the courier services of gati kwe. He had to repeatedly call them in order to coordinate a pickup for the goods mentioned above. They finally picked up the goods on the 22nd april. The docket number given to me was[protected]. The goods were booked for delivery from hyderabad to madurai.

Now, this is where it gets interesting. The assured delivery date was the 27th of april. Hence, i decided to call them on the 25th because after tracking i found that they were still in hyderabad. On calling the manager in charge of pickups and talking to him i found that they have lost my goods. I got angry and spoke to him in an irritated tone and he responded by being incredibly rude.
I then proceeded to call customer care. My complaint was registered and i felt better about the situation hoping that it would be resolved soon. A customer care executive was assigned to my case. I have been calling them repeatedly and the only answer i get is that, "we need more time". I have even sent them photographs of the good but to no avail. They are unaware of which part of the country my fridge is currently residing in. They have miraculously managed to find the table, which by the way has not yet been delivered to me (Table found over a week ago). The customer care manager was confident that they would find it and asked for a week's time. They still didn't find it. Upon being confronted, he shifted the blame to the logistics manager stating he was in charge of these things.

Now i was at the end of my patience and asked the customer care manager when and how would could i get a refund. To this, he replied that i would have to wait at least for a month before i got a refund as this was company policy. Upon asking for the terms and conditions and company policy i was completely ignored.
That brings us to today, i have not yet received any of my goods even though i had paid rs. 3000 for their transport in advance in addition to the value of goods lost.

I urge all my family and friends never to use the services of gati kwe!! The employees and management of the company refuse to take blame or rectify the situation instead all you have to do is wait and keep bouncing from one person to another. They are not even escalating the matter and donot provide contact information or access to higher level managers. They do not call you back to update you about the status of your complaint. Not once have they called me. Every single time i have spoken to someone it has been me calling them. They have pathetic customer support. My complaint number is 14926364. My online complaint number is cs113557.In spite of having raised these complaints there has been no action take. From their side.