[Resolved]  Gati — lying regarding package status

Address:Howrah, West Bengal

this is regarding package with tracking id[protected]. i received an sms on 3/11/14 at 2.17 pm saying this package will be delivered on the same day. but on 3/11/14 at 8.58 pm i received another sms saying delivery was delayed due to customer request. as a matter of fact, NO ONE MADE ANY CONTACT WITH ME. Again i received an e mail on 6/11/14 saying my package will be delivered on 6/11/14.but till 9 p.m. it was not delivered. i mailed gati several times but no one responded.
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Complaint marked as Resolved 
Nov 06, 2014
Updated by Arkadeb Kar
gati is again showing that the package was not delivered due to customer request.and again no one made any contact with me.


Docket N0 Reference Destination Pickup Date Status
[protected] DJ7ljJV6R Howrah 23-OCT-2014 View Details
[protected] Details [ Undelivered ]
Reference DJ7ljJV6R
Origin Bhiwandi - Ecom
Destination Howrah
No Of Packages 1
Assured Dly. Dt 24-OCT-2014
Delivery Dt & Tm
Receiver's Name
Date Time Location Status
06-NOV-2014 10:25 Howrah Undelivered due to CUSTOMER REQUEST ANOTHER DATE DELIVERY at destination city
03-NOV-2014 21:48 Howrah Ec Arrived
03-NOV-2014 14:05 Howrah Undelivered due to CUSTOMER REQUEST ANOTHER DATE DELIVERY at destination city
01-NOV-2014 21:36 Kolkata Ecom Out for next station
30-OCT-2014 21:27 Kolkata Ecom Arrived
29-OCT-2014 20:02 Sankrail Out for next station
29-OCT-2014 06:27 Sankrail Arrived
25-OCT-2014 19:39 Kalyan Rly Out for next station
25-OCT-2014 13:15 Kalyan Rly Arrived
25-OCT-2014 02:59 Bhiwandi -Ecom Out for next station
Verified Support
Apr 02, 2015
Gati-KWE Customer Care's response
Dear Customer, We are sorry that your experience with Gati wasn't as pleasant as promised. Thank you for reaching out to us. We sincerely apologize for the inconvenience caused. We are constantly improving our services each day to reach our customers' expectations and your feedback plays an important role in the process. We apologize for the delay in our response and understand that the issue is most likely resolved by now. We hope that your next Gati experience will be as seamless as you would expect. Please don't hesitate to reach out if you have any other concerns. Assuring you of our best services always. Customer Service Team Gati
Complaint comments 

Comments

Gati means lier courier, no help line number,
I called my nearest gati centre, they rudely reply that contact to toll free number and cut the call from their side, rudely
And toll free number is not responding, number incorrect, check the number.
No word for gati courier.
Worst feeling ever.

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