[Resolved]  Gati — not deliver[protected]_docket no

Address:

Imphal East, Manipur

I booked an consignment from Jaipur To Imphal on 24th sept'14 & delivGati - a worst logistic company. All the employers of Gati really need a customer expetience., don't have manner specially guawahati manager - Mr Rajesh Sharma. I have a courier from Jaipur - pick date is 24th sept 2014 & suppose to reach on 5th oct. But still I didn't receive my good when asking with customer care they are not giving proper answer & after following a week I got to know that my good is touch n overloaded in guawahati because of the durga puja festival... This is answer... You guys don't know what is customer satisfaction please stop service for both east, ... ery date was 5th Oct'14 but till today - 16th Oct'14 i haven't received My package either positive response from customer executive nor from Mr. Rajesh sharma- guawahati manager instead he is asking to come guawahati & Collect my package. when trying to contact customer executive they just transfering the call from one agent to another Agent which made me wait for an hour... After following a week time, i got to know from khushbhu-customer executive that my package has been misplace/stuck/overloaaded in guawahati godown because of festival holiday as there was no employers, infact noboday know the exact deatils and status... This is such a bad/cheap service that I have never seen in my life... They are simply know how to add the additional amount for transporting... Important Note :- gati a worst LogistIc company, all your employee including supervisor and manager really need to train on Customer Experience. I think they just simply czme to collect their month salary... specially guawahati manager...