[Resolved] Gati — Service and use of Abusive language

nishmak

from Hyderabad, Telangana

Address:

Bangalore, Karnataka

Hi had couriered a parcel from Pune to Bangalore with docket number[protected] .I have yet not received it and the delivery guy told me that He has a lot of work and cannot deliver the parcel on requested time (Between before 11 Am and after 6:30 pm) then he told me to take a holiday to collect the items as he has a lot of work to do and cannot adjust. What is the point of door to door service. Now this guy is telling me since I did not collect my courier according to his time table I have to pay the go-down storage charges. One of the most services I have ever used. A total waste of money. Abusive language is used by delivery person and this guy told me to complain all I want it does not bother him. What is point o[censored]sing a door to door service if I have to take a leave to collect my parcel. Local services providers provide a 1000 times better service.

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Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Apr 02, 2015

Gati-KWE Customer Care's response Dear Customer, We are sorry that your experience with Gati wasn't as pleasant as promised. We sincerely apologize for the inconvenience caused. If you have already registered a complaint with the company, please provide us with the complaint number and your contact details. They'll help us assist you better. Also, if you happen to know the names of our employees you've interacted with and/or their phone numbers, please share them with us. We are constantly improving our services each day to reach our customers' expectations and your cooperation plays an important role in the process. We hope your next Gati experience is as seamless as you would expect. Please don't hesitate to reach out if you have any other concerns. Assuring you of our best services always. Customer Service Team Gati-KWE