[Resolved] Gati — Very Poor Service | |||
I booked an LED emergency light on Amazon on 24th Oct 2014. Till date I had not received the courier. When I checked the tracking, I was surprised to see that Parcel was packed on 24th which reached Thane on 28th and from Thane, it took 7 days to reach Pune (for 150 kms approx). I dont know why Amazon is using such a poor courier service people which in turn will affect their business too. Or there may be a chance of forcing the customer to choose Single day delivery, where charges is around Rs. 150 plus. The problem is no one is ready to listen customer issues. Was this information helpful? | |||
Complaint marked as Resolved
Verified Support Apr 02, 2015 Gati-KWE Customer Care's response Dear Customer,
We are sorry that your experience with Gati wasn't as pleasant as promised. Thank you for reaching out to us. We sincerely apologize for the inconvenience caused. We are constantly improving our services each day to reach our customers' expectations and your feedback plays an important role in the process.
We apologize for the delay in our response and understand that the issue is most likely resolved by now. We hope that your next Gati experience will be as seamless as you would expect. Please don't hesitate to reach out if you have any other concerns.
Assuring you of our best services always.
Customer Service Team
Gati
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