[Resolved]  Gionee And Ebay — Even after having DOA certificate, they are not giving me a replacement

Address:Rajkot, Gujarat

I ordered a Gionee Pioneer P3 phone in mid March via ebay. Suddenly after a usage of 2 months, it got switched off. I went to the customer care. They took the phone and the accessories and provided me with a DOA(Defect on Arrival) certificate. I called ebay who told me to call the seller. Now, the seller is saying that he cant get me a replacement if I don't have the defective piece with me. Service center is saying that it is their company policy to issue a DOA certificate only after the submittal of the phone and the accessories. I am hung up between these two. Neither of them are replying me properly, and I dont have my money or the phone. Worst Service ever. Never go for Gionee !! And think twice before doing any online order, be it ebay or any other website. Especially when you are buying something of a new brand. Online retailers are not at all trustworthy. They dont think twice before delivering a faulty piece.
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

Dear Dhara, Thank you for sharing your concern. We regret for the inconvenience caused to you.

We at eBay provide 30 days of purchase protection i.e. eBay Guarantee*. But as per eBay policies products with Manufacturer warranty are excluded from eBay Guarantee* coverage as you can visit nearest Authorized service center of the Brand and get the issue resolved. So we would request you to visit the nearest service centre and get the issue resolved.

Since the product is not with you we would not be able to provide you the replacement or refund for the same. We would suggest you to get the product back from the service centre and then get in touch with the seller for the replacement or refund.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Gionee Communication Equipment
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    31%
    Complaints
    532
    Pending
    0
    Resolved
    166
    Gionee Communication Equipment Phone
    +91 11 6678 4200 [Gionee India HQ]
    +91 80 4207 1950 [Bangalore]
    +91 73 4068 6596 [Jaipur]
    Gionee Communication Equipment Address
    F-2, Block No. B-1, Ground Floor, Mohan Cooperative Industrial Estate, Mathura Road, New Delhi, Delhi, India - 110044
    View all Gionee Communication Equipment contact information