[Resolved]  Glen — Life Time Warranty Not honored by Glen

Address:

Bangalore, Karnataka

I had purchased Glen GL6070 SS 60cm 750m3 BF product serial No 901012 with Life Time Warranty from EZone Bangalore on 2/2/2009. Recently the chimney PCB has gone bad and I reported the issue to the Glen Service center. The Glen Faridabad says the PCB is covered under warranty and they will replace it for free of cost provided i have the Life Time Warranty card. I had posted the filled up form to the Glen when i purchased the product but didn't receive any card/acknowledgement for the same. Right now they are saying without the card they cannot honor the Life time warranty and i hae to pay 2500/- + for the PCB replacement. I had got the servicing (paid) done from Authorised service center till now they never asked about any service card or neither informed i should be holding the card. If the postal application has not reached them then i am not at fault. The product is from Glen, i have provided the original Invoice of the purchase but they are saying they cannot honor it. They are finding some excuses to not honor the Life Time Warranty under which they sold the product. I would request your intervention in this matter and help me out to get it repaired under the warranty. Ashwin