[Resolved] Go Air Airlines — not letting us checkin / rude staff / refund money | |||
BOOKING ID NF[protected] via make my trip FLIGHT NO. G8 391/397 date 8 july 2014 occasion : emergency due to Demise of my father from Bangalore to Lucknow Via Mumbai tickets cost : 25K approx for 2 tickets we bought urgent two tickets of go air flight ON 8JULY beacuse of our fathers demise on the same day. boarding time was 45 min before scheduled time, but we reached 30mins before. Ravi Repswal was at go air counter and that denied out chekin even after telling him the emergency reason.we called make my trip to cancel our tivket beacuse flight was still on ground. but make my trip customer care refused to do on phone. who will understand consumers problem ???? we missed the funeral ceremony too. who is responsible ?? we want our money back . Go air Staff is resonsible for our loss, we had mental and financial issues. we want compensation of our loss. refund our money. Go air is the worst flight with such a people in staff. we will never travel with this service again Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
With reference to your complaint, please note that we never restrict our customer to cancel the booking however we have to abide by Airline policies and the only reason we denied to cancel your reservation on 08JUL14 is because as per the Airline policy they dont allow to cancel the booking within 02HRS prior to the departure of a flight. Any cancellation made within that time will be considered as NOshow. Please note that the airline has processed the refund of amount INR256 to us and the same amount has been initiated from our end on 13JUL14. The Refund Reference Number for this transaction is #[protected] and you can share this number with your bank to check the refund status.
Further to your query we have checked with Go Air and found that they cannot do anything at this moment however if you have any complaint regarding Go Air services offered to you, please write an email to them on [protected]@goair.in .
Assuring you best of our services.
Team-MakeMyTrip Care