Go Air — lost my laptop

Address:

Srinagar, Jammu and Kashmir

dearsir, i was travelling from srinagar to delhi, on the 16th of may by the flight number G8/182 TIME; 13.30 PNR no. PLE1KT, We were nine passengers and had 15 pieces of luggage. we also had my mother aged 82 years and were given a wheel chair by the GOAIR. All our luggage was screened through the first tunnel, the wheel chair helper kept confusing us about our luggage and made us use only two trolleys for the entire luggage. n reaching ther GOAIR checkin counter we were told that we had to check in all our luggage and just keep only our hand purses. so all our luggage was put in, on identification for luggage after the security check we found that my laptop was missing. we immedeately alerted the GoAir staff they helped us in checking the counters but to no avail and finally told me that the laptop would have been checked in and that i would get it at Delhi.but we did not get it at delhi. we again got back tothe srinagar goair office, they promised they would check the CCTV footage, but no help. i would like to highltight that the laptop was my company laptop and has very sensitive data. i expected GOAIR to help me, but they have lapsed in any kind of help. i want immediate action on the following: 1. please check the CCTv Footage 2. i strongly feel the wheel chair helper misguiding us, please check his identity. 3.the luggage was all put on the go air check in weighing machine, please check the luggage details. please check these issues ASAP. being a serious issue i will have to take were sringent actions against Goair. i an a regular flyer with goair and expect immedeate support/ sherin ali AVP WNS global services ali.[protected]@gmail.com sherin.[protected]@wns.com [protected]