Go Air — No Refund for Flight Cancellation

Hi! On the 4th of November 2014, I received an email at 14:27 stating that my flight G8-188 from Lucknow to New Delhi on 04th Nov'14 at 16:30 had been cancelled. Given this I did not wish to book an alternate Go Air flight (the next morning) I had requested a refund of my booking amount. I also spoke to an executive in Consumer Care and was informed that my booking amount would be returned to me within a stipulated processing time of seven working days. I am still waiting for a refund for the cancellation made on the 4th of November 2014. I have called consumer care around 4 times since and have also written to their customer support email address yet I have not received any clear cut answers. I am disappointed that it takes Go Air this long (over 10 days) to make the refund despite having been responsible for this cancellation. This has been a terrible experience. Neha