[Resolved]  Go Air — Wrong information

Address:

Mumbai City, Maharashtra

Respected sir/madam, I mr mahendra verma passenger on your flight G8-383 PNR - 9LPCOG to Jaipur had checked-in at the counter on time.i had received my boarding pass which was not having gate no as I was told it will be displayed on the monitor.after some time I went on the gate no. mentioned and asked one of your go-air ground hostess that I'm waiting to board Jaipur flight, she directed me to the seat and said the gate has not been announced yet.i told her I'm waiting for Jaipur flight, she said still time for the flight. As some time passed and no announcement was made I panicked and went to an asked same hostess which gate am I suppose to go for Jaipur flight and she said the flight has already left.i panicked and I told her I asked you twice, but she said I thought you asked for Jammu flight.She didn't hear me clearly and was a new staff and wasn't much experience.it was her mistake and I was left standing without boarding on the aircraft.i went to the manager, but nobody seemed to help me, instead blaming me for the mistake made by your new staff.i had to pay for cancellation plus fare difference for the next day flight. Is this the way your Go-air staff operates without any humanity and instead of accepting the mistake trying to put blame on me by saying I'm at fault.i have decided to go to media and put it across to the head of your company of this unprofessional behaviour towards the passenger. Kindly look into this matter and I expect justice by refunding my money which has been charged to me without any mistake of mine.. Thanking you, Mahendra Verma