[Resolved]  Godaddy.com — Inabilty to provide services

We are small website development company - Veritus Solutions - based out in Gurgaon, India. We are customers of godaddy . We are using hosting services of godaddy. We are writing to make to make everyone aware that how miserable and pathetic services that godaddy provides in India. Also, we want to highlight how the customer service representatives are callous and insensitive to end users. We have been hosting websites on Godaddy servers and suddenly all the websites are hacked by some one known as Azade (turkish hacker) on 11/17 at around 2 PM IST. Attached are the screen prints of few websites. www.protonactive.com www.gogreentower.com www.hotelsukhmani.com www.bondsmanservices.com http://www.muneshsnackscooking.com/ We have been chasing up with customer services in India since then but no luck. Initially, Godaddy executives were in denial mode and were not agreeing that there is an issue at GoDaddy end. They keep on insisting that there is a code issue and we have done something wrong and deployed the wrong code. They asked us for USD 150 per website, if we wish to recover the websites. But after our insistence and spending more than 4 hours, Godaddy executive named Mr. George agreed that there is an issue at Godaddy servers and administration team is working on it. Even he mentioned, that same issue is being reported by other customers as well. Godaddy able to recover few websites till midnight of 11/17 but in the morning servers are being hacked again. When we called Godaddy, Mr. Manjeet Rai mentioned that godaddy has done whatever they can do and they cannot help us any more. When asked if there is any escalation path or can we contact his supervisor he said, Escalation path or escalation email id doesn't exist and he cannot provide his supervisor’s id. He said that he cannot help us.. And that’s it...! Its very sad and disheartening to see that executives of MNC company behave like this. They don't understand what issue customer is facing and they cannot even help customers to resolve it. We have been chasing down by our customers repeatedly and its more than 18 hours that our websites are down. Thanks and Regards Vishal