[Resolved]  Godrej Appliances — Bad experience from Servicing of Micro Oven From Raghavendra Elcrtonics hubli.

Address:

Uttara Kannada, Karnataka

Dear sir,

I have one Micro oven GMX 20 GA5 WKM purchased on 12.05.2013.

This has started producing unusual sound during May first week.
The complaint was launched on 29.05.2014 Vide
Call No N[protected].

Message received from Godgrej
Centre that Technician Mr Munna Ndaf of
Raghavendra Electronics Hubli Will attend the complaint.


On[protected] technician Named Raghu visited the House to check the Micro oven.

But he
clearly told us that he not technician of Micro oven and he is Technician of Refrigerator.
And he also told that our owner has sent me to take this Micro oven to Service
centre there problem will be attended. Hence he asked me to hand over to him.
Same was confirmed from Service centre receptionist and asked to hand over
Micro Oven to him. During this time they never told that for carrying Micro
oven I require to pay transportation charge. Service Centre Telephone Number.
[protected].

Accordingly
I have handed over micro oven to Mr Raghu of Raghavendra Electroniccs Hubli. I
tried to explain the problem of micro Oven but he did not understand and simply
told that your problem will be attended at service centre.

At Service
centre they are unable understand the problem and simply telling that there is
no problem in your Micro oven.


Now even after
lot of follow up Raghavndra electronics Owenr Mr Mahesh Meti is not ready to
send back the micro Oven to My residence. He is asking me to come and collect Micro
Oven after paying Service charges and Transportation charge of Rs 500. Even
after several times request he is not ready to send back my Mico Oven.I have
promised him that his service charges will be paid once I have satisfied with
the work. Actually he is not understanding the problem with Micro oven.

Since my
residence is 100 KM away from service station and I am job holder I can not go
and collect the Micro oven.

Kindly
look into the matter and help me to get My Micro Oven back


My Cell
No is [protected]., [protected]

Regards

Sham
Patil .