[Resolved]  Godrej Appliances — Godrej appliances delay in installation of ac

Address:Ranga Reddy, Andhra Pradesh, 500049
Website:www.consumercomplaints.in/new_complaint

I, t.paul murali

I bought a godrej split ac model no. godrej gsc 18 fg 5 wmg, from yes mart, Jubilee hills, hyderabad on dt. 19.04.16. The ac was delivered by the dealer on 20.04.2016 evening. i registered for installation on same day and everyday i am calling your customer care and "yesmart" in charge for installation but nobody turned up so far.On continuous probing with the dealer, they told technician will arrange by 22.04.2016 evening but till now nobody called . Your customer care also doesn't care about calling once to clarify or confirm about the installation. If this is the way godrej is trying to compete with the likes of lg and samsung, then may god help you. My first impression with godrej has turned out to be so terrible that i will never ever buy any other godrej product or even recommend to my friends.
**product details:**
Product category: air conditioner
Model no: godrej gsc 18 fg 5 wmg
Appliance under warranty: yes
Date of purchase: 19/04/2016
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Aug 7, 2021
Complaint marked as Resolved 
Godrej Appliances customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Akshay Talag,

We are extremely sorry to hear about your experience. We would like to take this opportunity to resolve your complaint regarding our product/service.

Kindly provide the complaint number & your mobile number so that we can resolve your issue on priority.
You can get the complaint number by calling us on our toll-free number[protected].

Regards,
Godrej Appliances Team.
sir my register mobile is [protected]
Dear Akshay Talag,

We regret the inconvenience caused to you. We have forwarded your details to the concerned team. We assure you that we will address your issue at the earliest.

Regards,
Godrej Appliances Team.
Dear Akshay Talag,

We request you to also provide us with your 10 digit registered complaint number as this will help us to track your issue and resolve it on a priority basis.

Regards,
Godrej Appliances Team.
Dear Akshay,

Your complaint has been closed.

We hope you are satisfied with our service.

If not, feel free to write into us at [protected]@godrej.com or call us on[protected].

Regards,
Godrej Appliances Team.

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