[Resolved]  Godrej Appliances — Godrej frost free technology is a bluff

Address:Ludhiana, Punjab

Rahul Steels
Jul 31, 1:46 PM

Sir

I am Sandeep from Ludhiana (m:[protected] purcahsed a double door godrej fridge which was claimed to be frost free.

Within 6 months it stopped functioning as ice got stuck in the back panel.

Upon repeated mechanic visits, they changed the PCB Thrice.

And finally the fridge was replaced with a new one, which after 3 years, i.e. now has again developed the same snag.

now the fridge is not cooling as it can't melt the ice stuck in its back panel

i have contacted the nearest service center with mr sunil and mr sahil and th chandigarh office headed by mr awasthi.

UNFORTUNATELY they haven't been able to come up with a proper solution.

they give me 2 options

1) MANUAL FROST FREE DEVICE TO BE FITTED AT A COST OF 2200.

2) REPLACE THE FRIDGE WITH A REDUCTION OF 40% DEPRECIATION.

Godrej has reduced its quality and services to such a grade that they want the customer to pay for using its applaiances.

WHY SHOULD I BE PAYING OUT IN ANY SENSE FOR A TECHNICAL FAULT WHICH IS ACTUALLY THE CHARACTERISTIC OF GODREJ FRIDGES NOW?

WHY GODREJ HAS TO HARASS ITS CUSTOMERS FOR SERVICES AND REPLACEMENTS

CUSTOMERS WHO HAD A BELIEF IN THEIR PRODUCT ARE BEING BLUFFED WITH SUCH MALFUNCTIONING PRODUCTS

WHY CAN'T GODREJ BEHAVE LIKE SOME DECENT AUTOMOBILE COMPANIES WHO ACTUALLY TAKE BACK CARS ON FINDING A DEFECT?

I HAD AN OPTION AMONG SAMSUNG LG WHIRLPOOL AND GODREJ,

MY EARLIER FRIDGE WAS A GODREJ WHICH HAD BEEN WORKING FOR 23 YEARS,

I WAS MISTAKEN TO MAK THE CHOICE GODREJ AGAIN.

NOW GODREJ HAS TO PAY THE PRICE, , NOT ME.
Was this information helpful?
No (0)
Yes (0)
Aug 6, 2021
Complaint marked as Resolved 
Complaint comments 

Comments

Dear Sandeep,

We are extremely sorry to hear about your experience. We would like to take this opportunity to resolve your complaint regarding our product/service.

If you have already logged a complaint with our customer care center please provide the 10 digit complaint number. Incase you have not yet registered your complaint; you can do the same by calling us on our toll free number[protected].

Regards
Godrej Appliances Team.
Dear Sandeep,

Your complaint has been closed as on 9th October 2015

We hope you are satisfied with our service.

If not, feel free to write into us at [protected]@godrej.com or call us on:[protected].

Regards,
Godrej Appliances Team.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Godrej Appliances
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    49%
    Complaints
    1437
    Pending
    0
    Resolved
    677
    Godrej Appliances Phone
    +91 22 6796 5959
    +91 22 6796 1800
    +91 22 6796 5656
    Godrej Appliances Address
    Pirojshanagar, , Vikhroli, Mumbai, Maharashtra, India - 400079
    View all Godrej Appliances contact information