[Resolved] Godrej Appliances — Godrej frost free technology is a bluff | |||
Rahul Steels Jul 31, 1:46 PM Sir I am Sandeep from Ludhiana (m:[protected] purcahsed a double door godrej fridge which was claimed to be frost free. Within 6 months it stopped functioning as ice got stuck in the back panel. Upon repeated mechanic visits, they changed the PCB Thrice. And finally the fridge was replaced with a new one, which after 3 years, i.e. now has again developed the same snag. now the fridge is not cooling as it can't melt the ice stuck in its back panel i have contacted the nearest service center with mr sunil and mr sahil and th chandigarh office headed by mr awasthi. UNFORTUNATELY they haven't been able to come up with a proper solution. they give me 2 options 1) MANUAL FROST FREE DEVICE TO BE FITTED AT A COST OF 2200. 2) REPLACE THE FRIDGE WITH A REDUCTION OF 40% DEPRECIATION. Godrej has reduced its quality and services to such a grade that they want the customer to pay for using its applaiances. WHY SHOULD I BE PAYING OUT IN ANY SENSE FOR A TECHNICAL FAULT WHICH IS ACTUALLY THE CHARACTERISTIC OF GODREJ FRIDGES NOW? WHY GODREJ HAS TO HARASS ITS CUSTOMERS FOR SERVICES AND REPLACEMENTS CUSTOMERS WHO HAD A BELIEF IN THEIR PRODUCT ARE BEING BLUFFED WITH SUCH MALFUNCTIONING PRODUCTS WHY CAN'T GODREJ BEHAVE LIKE SOME DECENT AUTOMOBILE COMPANIES WHO ACTUALLY TAKE BACK CARS ON FINDING A DEFECT? I HAD AN OPTION AMONG SAMSUNG LG WHIRLPOOL AND GODREJ, MY EARLIER FRIDGE WAS A GODREJ WHICH HAD BEEN WORKING FOR 23 YEARS, I WAS MISTAKEN TO MAK THE CHOICE GODREJ AGAIN. NOW GODREJ HAS TO PAY THE PRICE, , NOT ME. Was this information helpful? | |||
Aug 6, 2021 Complaint marked as Resolved | |||
2 Comments | |||
Comments
Dear Sandeep,
Your complaint has been closed as on 9th October 2015
We hope you are satisfied with our service.
If not, feel free to write into us at [protected]@godrej.com or call us on:[protected].
Regards,
Godrej Appliances Team.
Your complaint has been closed as on 9th October 2015
We hope you are satisfied with our service.
If not, feel free to write into us at [protected]@godrej.com or call us on:[protected].
Regards,
Godrej Appliances Team.
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